Professional Profile

Solutions driven hands on Senior Business/Systems Analyst and cross-

functional facilitator focused on business/technology alignment and

excellence in software product delivery. A proven track record of

assessing staffing requirements, coaching, training and developing staff,

managing project schedules, and business value add software deployments

within schedule and budget. Skilled in cultivating high performing teams

of technical and non-technical resources including customer and vendor

participants to achieve successful systems integration.

Core Competencies

< Business Analysis ( Budget Maintenance and

Forecasting

< Accomplished oral, written and interpersonal communication ( Systems

Analysis

< Internal and External Compliance Management ( Client

Services

< Training, Coaching, Facilitation and Presentation

( Relationship Builder

< Strong Business Acumen ( Quality

Assurance

Significant Experience

Information Technology Consultant, MA/PA

10/2011 - Present

Clients include: (Sanovia Corporation, Philadelphia, PA, Silverlink

Communications, Inc., Burlington, MA,

Magnan Technologies, Andover, MA, Plymouth Rock, Boston, MA)

Responsibilities include new product launches, project rewrites,

maintenance and sustainable releases of existing software application

projects.

< Responsible for hands on Business Analysis/Project Management and Quality

Assurance utilizing Agile, RUP, and Waterfall Software Development Life

Cycle methodologies as they apply to the project.

< Manage project schedules the team to meet deliverables from inception to

implementation.

< Elicit business requirements and translate into functional requirements

documentation and test strategy, plan and test cases.

< The infrastructure of the applications included Oracle, SQL, .Net and

Web Technologies.

< Present Executive and Stakeholder project status reports with statistics,

issues, recommendations and proposals.

Public Consulting Group, Boston, MA

9/ 2010 - 10/2011

Senior Business Systems Analyst

Responsible for new product launches, sustaining releases, ensuring the

product enhancements are delivered to meet compliance regulation across

state governing bureaus. Managed client relationships and expectations

through pro-active management of solution enhancement requests and issues,

working with internal and external Stakeholders to set program priorities

and communicating status, risks and issues.

< Practiced Agile, RUP, and Waterfall SDLC methodologies and combined the

frameworks based on project scope, schedule, client and Stakeholders.

< Customized Software Development Life Cycle framework and common

terminology to existing environment; identified as 6D (Decide, Define,

Design, Develop, Demonstrate, and Deploy).

Measured Progress, Dover, NH

8/2008 - 9/2010

Senior Business Systems Analyst

Developed and implemented technology projects from inception to delivery

for both internal and external software platforms and applications.

Represented project team to internal and external clients and maintained

productive relationships in support of technology projects.

< Introduced and practiced technical project management methodologies,

lifecycle processes and key deliverables, including formal change

management demonstrating defined scope, schedule and budget were met and

exceeded consistently across projects.

< Communicated project status with all stakeholders ensuring project goals

and priorities were met.

< Facilitated garnering input, support and communication across all

functional organizations, business and information technology that

impacted and influenced project scope, schedule, risk, and budget.

Liberty Mutual Insurance Company, Portsmouth, NH

9/1997 - 8/2008

Senior Business Systems Analyst

8/2005 - 8/2008

< Managed medium and large scale software projects and initiatives for

domestic and international clients.

< Pioneered enterprise-wide SaaS and ASP software product implementations.

< Developed and maintained project schedules and budgets and communicated

project status reports to stakeholders, senior management and clients.

< Facilitated client needs assessments and feasibility studies.

< Cultivated leadership and mentoring programs to achieve objectives and

goals of the PMO and information systems organization.

< Successfully managed productive vendor partnerships.

< Facilitated project initiation and planning workshops to organize the

development of new strategic business unit initiatives.

Information Technology Training Manager

4/2003 - 8/2005

< Managed all strategic aspects of technical training for the IT

organization.

< Delivered superior blended technical training solutions by collaborating

with senior management, vendors, and target audience.

< Established and maintained technical immersion training programs for new

college hires.

< Established and administered certified business requirements and project

management training programs.

< Developed reusable processes and project plans to support training

delivery.

< Defined technical education paths to ensure consistent delivery of

technical training.

Information Technology Analyst

9/1997- 4/2003

< Led teams of varying sizes and disciplines, across both domestic and

international campuses, which were responsible for all aspects of

business software application development, implementation, and

maintenance.

< Participated in growth plans for teams to ensure work and personal

development opportunities were in synch with overall IT objectives.

< Reduced data storage and CPU processing costs by 75% and 30% respectively

on a vendor mainframe application.

< Successfully integrated an acquired company's data and processes into 3

distinct applications and databases.

< Negotiated vendor agreements and managed ongoing relationships.

< Active participant in vendor steering committees which served to oversee

and guide the tactical and strategic plans for product direction and

associated training methods.

< Integral part of budgeting processes by eliciting input and providing

detailed estimates.

< Participated in Information Technology recruiting for domestic and

International new hire programs.

CGI, Andover, MA 9/1993 -

9/1997

Senior Business Analyst, Database Development

< Achieved Vice Presidential Achievement Award

< Managed all aspects of rating databases and requirements document

development.

< Developed and maintained multi-year project plans with budgets in excess

of $4m.

< Optimized staffing plans by negotiating resource utilization based on

customer priorities with management teams.

< Collaborated with peers to provide career development and progression for

all resources.

Technologies of Products/Projects

< Office Automation: MS Office Suite, MS Project, MS Visio, MS PowerPoint,

Clarity

< ERP & CRM: Oracle PeopleSoft. MS SharePoint

< WebMethods for data transfer to Oracle DB

< XML

< SQL

< Web Portal:

* C#, .Net - Front-end

* ERP Back-end: Microsoft Dynamics, NAV

< ETL (Extract, Transfer, Load), SOA (Service Oriented Architecture), SFTP

(Secure File Transfer Protocol)

< iTextSharp

< COBOL, JCL

< SSO (Single Sign-on)

< Windows NT-2008R2, VMWare, LINUX, Windows 7, XP, Vista, MS-DOS, NetWare

Education and Certifications

< Masters of Science, Computer Information Systems, Rivier College

< Bachelor of Science, Management Information Systems, University of Rhode

Island

< Masters Certificate, Information Technology Project Management, George

Washington University

< Lean Six Sigma, Yellow Belt

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