Customer Service Quality Assurance

Brandi Varner

**** ***** ***. #***

Lubbock, TX *9424 940-***-****

Experience

Jaguars Gold Club, Lubbock, Texas (July 2009- November 2012)

Hostess

1. Collected money for covers and purchase.

2. Maintained customer satisfaction when faced with problems related to money, entertainers, or house policies and answering any general questions.

3. Enforced all policies including house policies and compliance with state regulations.

4. Maintained a secretarial presence, answering phones, returning phone calls, and sending and receiving packages.

5. Multi-tasked regularly by collecting all entertainer fees along with collecting house fees and maintaining all front desk duties simultaneously.

6. Worked daily on a computer and easily navigated the club’s system.

Wells Fargo Bank, Eunice, New Mexico (September 2008- January 2009)

Bank Teller

1. Handled routine bank transactions quickly and efficiently.

2. Maintained high praise in customer service surveys.

3. Identified perspective up sells by monitoring and understand a customer’s needs based on banking habits.

4. Maintained opening and closing times for the branch.

5. Trained employees on cash drawer operating systems.

6. Balanced daily cash deposit and vault inventory with little error.

7. Took intuitive with promotions or new services provided and offering them to customers.

Chili’s Bar and Grill, Hobbs, New Mexico, (July 2005- January 2009)

Quality Assurance and Server

1. Accepted payments from customers and made changes as necessary.

2. Assisted co-workers

3. Attempted to limit problems and liabilities related to customers excessive drinking.

4. Checked quality and quality of received products.

5. Managed kitchen operations for a fast-paced kitchen.

6. Trained staff for correct facility procedures, safety codes, proper recipes and plating techniques.

Education

2008 New Mexico Junior College

Associates in Arts, Major in Business Management

1. Dean’s List

2. 3.8 GPA

2006 Hobbs High, Hobbs, New Mexico

Graduated with High School Diploma with Honours

1. Graduated top 10%

2. Near perfect attendance all 4 years

3. Member of Debate Club/ Team

Skills

1. Experienced and efficient with money

1. Strong leadership skills

2. Quick leaner

3. Staff development and training

4. Excellent in customer service

5. Sales experience

6. Multi-tasking capabilities

7. Computer Literate

8. Excellent communication skills

Provided by www.signform.ca

Contact this candidate