Customer Service Sales

Linda Maldonado

*** ****** **.

Springfield, MA *1107

Cell: 413-***-****-Mail: ****************@*******.***

PROFILE

Certified Computer Network Management School graduate with proficient Tier

One technical support and/or help desk abilities. Skilled in break-fix, installing,

configuring, troubleshooting, and maintenance of laptops, desktops, and servers.

Bilingual and strong customer service experience.

TECHNOLOGY SUMMARY

• Certifications: CompTIA A+ (801) (802) in progress

• Operating Systems:

Deploying, installing, configuring, troubleshooting and securing

Windows XP,7, and 8. Introduction to Linux commands,

Microsoft server 2008,2008r2 and Server 2012. Networking:

Remote set up, IP addressing, DNS, DHCP, network infrastructure,

diagnostics, wired and wireless. Virtualization: Hyper V and

VMWARE Workstation. Security: Hardening Server Client

Networks and testing.

Software MS Office 2007(configure Outlook 2007, e-mail accounts,

set up calendar, tasks & weekly schedules), Excel, Word, Access

and Troubleshooting. PowerShell Cmdlets.

EDUCATION

Branford Hall Career Institute, Springfield, MA 2013-2014

Computer Network Management Certification

Successfully completed classes Computer Support Technology, Microsoft

Office I, Microsoft Office II, User and Application Support, Desktop Operating

Systems, Support Operating Systems, Network Operating Systems, Network

Infrastructure, Network Security, and Network Defense Technology.

Hampden County Employment and Training Consortium 2002

Certificate of Completion: Computer Advancement Program

University of State of New York, Albany, NY 1999

G.E.D.

EXPERIENCE

Bank of America, West Springfield, MA 2003-2013

Sales and Service Specialist. Duties included bank teller, opening and closing

accounts, account maintenance, staying updated on banking requirements and

statutory requirements, sales of bank products, and customer service.

AWARDS

Branford Hall Career Institute, Springfield, MA 2014

President’s List: High G.P.A.; Perfect Attendance Award

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