Quality Assurance High School

ANGELA STRATFORD

**** *. **** ***** 678-***-****

Cumming, GA 30028 *****************@*****.***

SUMMARY

An experienced and detail-orientated Information Technology Professional

with over 18 years experience in mainframe development and support.

Expertise in business and technical analysis used to produce business,

functional and technical design documents providing efficient and effective

solutions.

|Problem Analysis and Resolution |Functional, Technical and Test Case |

|Business Analysis and Design |Documentation |

|Customer Needs Analysis |Mainframe Applications Development |

| |Technical Analysis |

TECHNICAL SUMMARY

|HARDWARE |PC Repair and Upgrade |

|SOFTWARE |All Microsoft Office Applications and Visio |

| |TSO, ENDEVOR, FILEAID, MVS, XPEDITER |

|LANGUAGES |JCL, COBOL, VSAM, ADABAS NATURAL, limited HTML |

|MAINFRAMES |IBM |

| | |

PROFESSIONAL EXPERIENCE

NASCO, Atlanta, GA 2011-Current

Provider of single-system claims processing solutions for national,

state, large group, small group, individual and government programs.

Business Systems Analyst II

Apply industry specific expertise to perform analysis for business and

user needs; define and document requirements; recommend and coordinate

the development, enhancement, and maintenance of a customer's business

systems, processes and products of small to medium size/scope.

Combines industry expertise with information technology to develop

innovative business solutions. Leverages industry knowledge and

customer relationships to identify new business opportunities.

Promotes, recommends, and participates in process improvement

activities and training of peers and customers. Develop test

deliverables as required including a test matrix and test plan.

Facilitates the resolution of test defects.

. Performs analysis to assess business and user needs

. Gathers, defines, and documents business and technical

requirements

. Recommends and coordinates development/enhancements to meet

customers' needs

. Defines the impacts of project objectives by using industry

knowledge and system specifications.

. Performs user acceptance testing and validate results.

. Partner with Plan(s) and vendor to resolve test defects

. Operates within resource (time and money) constraints to achieve

results

. Provides training and quality assurance as needed to peers and

customers in areas for which you are a SME

. Promotes, recommends, and participates in process improvement

activities

ANGELA STRATFORD

Page 2

LEXISNEXIS, (formerly ChoicePoint), Alpharetta, GA 1997-2011

Leading global provider of content-enabled workflow solutions designed

specifically for professionals in the legal, risk management, corporate,

government, law enforcement, accounting and academic markets.

Senior Software Engineer/Business Analyst 2004-2011

Involved in various business operations that helped the organization

to achieve cost-effective production with increased quality,

efficiency and satisfied customer support. Acted as a subject matter

expert to entry and mid-level staff and provided technical leadership

to small and mid-sized development teams.

. Utilized the following to achieve system development and support

requirements for batch and online systems: Microsoft Office Word,

Excel, PowerPoint, Access and VISIO, TSO, JCL, COBOL and ADABAS

NATURAL.

. Worked independently to develop, design and implement successful

project solutions that met internal and external customer needs.

. As a team member, tested multiple upgrades of systems for Disaster

Recovery, ZOS and ADABAS.

. Designed a novel approach for addressing quality review and

database scan processing as well as multiple design enhancements

for production efficiency for batch and online processes.

. Produced business, functional, technical, test case and flow

documentation identifying business, system and development

requirements.

. Consistently met target dates for assignments. Completed 63% of

projects ahead of schedule.

. Selected for outstanding performance awards for professionalism

and contributions to the development and support of production

systems.

. Received Hero award for contributions as Company Team Leader for 6

years with Aids Walk Atlanta.

. Active member of multiple diversity committees to mentor and

support veteran's, green initiatives and equality in the

workplace.

Comprehensive Loss and Underwriting Exchange (C.L.U.E.) Support Team

Leader 2000-2004

Supervised, trained and supported team members and completed employee

performance evaluations.

. Enhanced team productivity by managing support activities,

documenting policies and procedures and designing cost saving

strategies. Designed and implemented department management

reports.

Mainframe Development Team

1997-2000

. Developed, implemented and supported online and batch processing

systems.

. Documented business, functional, design, development and test case

specification documentation.

CRAWFORD & COMPANY, Atlanta, GA 1994-1997

Business services company which provides claims, healthcare and risk

management services, loss adjustment and class action administration

services.

Consultant II

Maintained mainframe billing systems by analyzing and providing

overall support to internal and external customers.

. Utilized COBOL, ADABAS NATURAL, NOMAD, EASYTRIEVE, and REXX.

. Supported Office Vision panels for automated information

systems.

. Performed extensive work with Freelance Graphics, Lotus

Notes, and all Microsoft Office applications, as well as

hardware and software applications support for end-users.

ANGELA STRATFORD

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UNITED STATES MARINE CORPS

1990-1994

Served as a Marine Corps Sergeant supporting technical and logistics

operations for ground forces.

. Received General's Commendation for the design, development and

implementation of an online support application for the operations

center computer maintenance division .

. Developed and supported systems utilizing JCL, COBOL, ADABAS NATURAL,

DBASE III and TSO.

. Set up Local Area Networks for ground forces communications during

military operations.

. Configured and repaired hardware and software applications.

. Performed analyses, reviews, and updates of applicable specifications

and test analysis reports.

EDUCATION

. (In Progress) Bachelor of Science in Computer Information Systems,

Florida Institute of Technology

. High School Diploma, Moore Haven High School, Moore Haven, Florida

PROFESSIONAL DEVELOPMENT

. Computer Science School, United States Marine Corps, Quantico,

Virginia

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