Manager It

Lam Loi

*** ******* *****, ********, ** ***** (temporarily, able to relocate) .

408-***-**** . ******@*****.***

Objective: To ensure confidentiality, integrity, and availability of all

networked systems

Summary: IT Professional, 10+ years of proven industry experience,

visionary leadership, innovative approaches to provide effective solutions

to all your networking problems

Experience:

PowerE2E/Yongxuan Solutions Shanghai, China

IT Manager (Technical) April 2010 - September

2012

. Manage daily operations for outsourcing department. This includes

supporting small to large size companies with their IT infrastructure,

planning, and implementation.

. Implement virtual environments, and MPLS for companies' infrastructure to

reduce cost

. Supervise IT team to support 1000+ users and cover all hours of

operations and in data center environment.

. Create, audit, modify and implement SOX compliance processes.

Innovalight Sunnyvale, CA

Senior Systems Specialist (IT Manager role)

2008-Feb 2010

. Responsible for all daily IT operations. This includes repairing,

maintaining and upgrading servers, workstations, network infrastructures,

network intrusion detection and monitoring and resolve issues with

ticketing system.

. Migrate emails to Exchange 2007

. Report to VP of Operations. Plan and budget IT costs along with timely

executions of projects

. Setup encryption software to protect sensitive documents.

. Maintain, repair, upgrade MES databases

ITT Technical Institute Albuquerque,

NM

ISS Instructor 2008 - 2008

. Create and develop lesson plans and lab work to teach students the

abilities to design and configure a WAN utilizing various devices such as

Cisco routers and switches

ABQ Water Utility Authority Albuquerque,

NM

Systems Administrator 2007 - 2008

. Repair and maintain 200+ computers across several sites

. Collaborate with team members to provide helpdesk support

. Project team lead for Novell to Windows migration

. Update computer inventory and licenses along with doing cost analysis for

big purchases

Chinese American International School San

Francisco, CA IT Director

2006 - 2007

. Maintain the configuration of the production environment at the network,

server, and application levels

. Lead the process for implementing and documenting all changes made to the

production and staging environments

. Negotiate contracts to reduce cost and integrate technologies into

classrooms to aid learning

. Coordinate teachers/staffs learning to effective take advantage of all

software

. Plan, monitor, and implement new projects to strengthen security, improve

bandwidth using the latest technologies

Asia Society San

Francisco, CA

IT Consultant 2006 - 2007

. Setup, configure, and maintain all aspect of IT operations

. Configure VPN and ensure stable connectivity to NY office

McCann Erickson San Francisco, CA

Senior Support Manager 2005 - 2006

. Manage and overseer knowledge centers and desktop support for McCann

Worldgroup

. Collaborate and assist with efforts in worldwide support teams to

identify and resolve issues impacting the business and server environments

. Setup and manage SLA, reporting, policies, FAQ, workflow, documentation

. Coordinate with New York and London team to support all hours of

operation to timely resolve trouble tickets and meeting SLA

. Create, develop, and maintain ticketing system using Sharepoint, and

Visio Studio 2005 TFS

California Culinary Academy San

Francisco, CA

Senior Technical Specialist

2002 - 2005

. Repair, monitor, and maintain network security and smooth operation for

more than 600 computers and phones across four sites

. Lead teams of technicians to periodically upgrade PBX phone system to

Cisco VOIP, NT 4.0 to Windows 2000, to Windows2003 and Exchange2003 servers

. Create, update and monitor network security policy and documentation that

enable smooth operations at all time

. Implement, configure, and maintain Cisco switches, routers, PIX firewall,

Packeteer, SUS, Active Directory group policy, McAfee EPO

. Advise products purchase and responsible for over one million dollar

worth projects

. Configure, update, and maintain Cisco ACS with AAA radius server to

accommodate 500+ wireless users

ITT Technical Institute Hayward, CA

Junior Network Administrator

2000 - 2002

. Perform routine maintenance and troubleshooting of 200+ workstations

. Assist in OS migration of NT to Windows 2000

. Perform daily backup and weekly restoration of data to ensure integrity

of data

. Test and configure intrusion detection systems software in Linux platform

Skills:

Operating Systems All Windows Platforms, Linux, and Mac OS

X

Technical/Non-technical Skills:

Windows XP/7/2003/2008, Exchange 2003/2007/2010, Office 365, Active

Directory, WSUS, IIS, MSSQL, clustering, failover, AD Domain/Exchange

migration,

Linux Centos/Redhat, Apache, MySQL, OSSIM (Nagios, IDS, etc), SugarCRM,

Zimbra, Amanda, Virtual technologies XEN, KVM, Vmware, MPLS/Point to Point

connection, VPN site to site,

Veritas backup, Symantec/Mcafee EPO antivirus, Cisco

switches/routers/firewall, load balancing, gateway failover, clustering,

scripting with Powershell, bash, AWS EC2, datacenter environment, Sarbanes-

Oxley, NAS/SAN, Cisco VOIP, Shortel PBX,

IT budgeting, SDLC, disaster recovery plan, lead team of IT

administrators/engineers, project lead for multi-million projects, vendors

negotiation, managed 1000+ users environments,

Education:

ITT Technical Institute Hayward, CA

B.S. Information Security Systems, Honor 3.74

A.S. Computer Network Systems

Certification:

Microsoft Certified Professional June

2002

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