Manager Project

RICK SEIDEN, MBA, PMP

***** ****** ***** ** ■ Potomac, MD 20854 ■ 240-***-**** ■ ********@***.***

Cloud Computing Strategy, Sales and Deployment

Over 15 years experience planning, staffing, deploying, testing and turning-up large, complex technology projects

for Fortune 100 companies including AT&T, HP, Time Warner, Proctor & Gamble, and Cisco. Managed 50+

member teams to design and deliver international technology solutions such as a complex cloud rollout to

40,000+ users. Proven track record of blending expert leadership and communication skills with complex

technical and financial proficiency that yields cost-effective results and exceeds client expectations.

EXPERTISE

• •

Develop & launch new products SaaS Strategy Development

• •

Manage 50+ member teams SaaS, PaaS and IaaS

• •

Travel & present internationally Collaborate with C-level executives

• •

Develop scope, budget, & timeline Government and Commercial clients

TECHNOLOGIES & SOLUTIONS

Hosted and Cloud Solution Microsoft O365 & Lync

Cloud Architecture VM Ware

Cloud / Hosted /SaaS migration Data Center Modernization

PROGRAM MANAGEMENT EXPERIENCE

Cisco Systems, Washington, DC 2012-Present

PMO Lead (consultant)

• Lead product and service launch for large, complex projects including international cross-functional teams

and diverse technologies for Citigroup

• Develop project plans, timelines, resourcing, risk assessments, communication plans

• Lead a team of 30 project managers, engineers, and solution architects to complete projects international,

advanced services projects and programs on time and on budget

• Work across internal departments and organizations to achieve project objectives

• Present reports on program and project status, risks and financials to executive leadership

American Red Cross, Washington, DC 2011-2012

PMO Lead / Sr. Program Manager (consultant)

• Managed a complex cloud based solution for cost reduction, off-site management, and outsourced Email for

approximately 40,000 users, 500 chapters, and numerous domains

• Led the business integration effort for shared folder, shared calendars and application integration

• Delivered weekly status and project health dashboards to C-level executives

• Managed Technology Refresh Program which included datacenter applications and databases, Enterprise

Contact Center; Voice over IP (VoIP) systems and VPNs, LANs, and UPSs

Nokia-Siemens Networks, Herndon, VA 2010-2011

Sr. Program Manager (consultant)

• Led international, cross-functional team to implement multi-platform media solution including IP Television,

Instant Messaging, and websites

• Drove new solution concepts based on customer input, current trends, and internal feedback resulting in the

delivery of a strategic program that enabled capture of a large market opportunity in the Internet space

• Communicated daily with key customers, partners, internal stakeholders and sales managers to ensure

successful product launches

Rick Seiden page 2

World Wide Technology, Herndon, VA 2008-2010

Program Manager

• Led teams to deliver complex technology programs to multiple companies within 12 regional sites including

VoIP, MS Exchange, and NAC solution for the United States Office of Thrift Supervision

• Cultivated customer relationships and satisfaction for all Eastern Region deployments by swiftly resolving

customer escalations and producing overall program success

• Directed team of engineers to deploy mission critical applications for organization including FDIC, Federal

Energy Regulatory Commission, DOD, and NIH

• Communicated weekly reports to Executive Team about Eastern Region projects, programs, and

performance

Hewlett Packard, Bethesda, MD 2005-2008

Program Manager

• Led an International (USA, Costa Rica, and India) cross-functional team to set-up a new PC helpdesk service

in Costa Rica for P&G/Gillette supporting up to 300 PC users

• Managed P&G international deployment of Sonic Service to P&G facilities worth $2.5M

• Developed General Motors Itanium Migration Demonstration Project demonstrating the speed, performance,

and reliability of HP’s Itanium platform worth $10M

• Led cross-functional team to deploy $1.4M complex VoIP solution to 11 City agencies involving requirement

gatherings, call flow development, IPT and IPCC System configuration, end user training, and system testing

AT&T, Washington, DC 2003-2005

Program Manager

• Managed World Bank Remote Access Internet Business Continuity Program to install a web-based disaster

recovery solution in the homes of the top 250 World Bank executives

• Managed $2M United Nations International Telephony and Data Project with 15 member cross-functional

team to upgrade the United Nations worldwide voice and data footprint

• Planned and deployed a high-speed data link between Switzerland, Italy, and the UN headquarters in New

York City with both AT&T and foreign carriers: $350K

• Led team of AT&T financial experts to streamline invoices and collect $2M in aging account receivables

XO Communications, Reston, VA 2001-2003

Sr. New Product Development Launch and Release Manager/PMO Lead

• Facilitated the full-lifecycle for new telephony and data products by managing projects and ensuring budget,

development, and releases were on time and within parameters for delivery to investors and Wall Street

• Managed PMs and functional towers to make sure all were aligned to release functioning and profitable

projects which generated over $300M per year in new sales

• Developed a propriety web based tool to track development and release of 2-3 new products per quarter

• Launched complex technology products: VPN Service, High speed Broadband service, VOIP service,

International Calling Card Service, Web Hosting Service, Fixed Wireless telephony and data service

EDUCATION

Master of Business Administration ■ The Johns Hopkins University ■ Baltimore, MD

Bachelor of Arts ■ The University of Georgia ■ Athens, GA

CERTIFICATIONS

Cloud Computing Certification ■ Cloud University ■ 2012

PMP Certified Project Manager ■ PMI Institute ■ 2003

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