Desktop Technician

Location:

Posted:

January 09, 2015

Austin Beck

Washington, Missouri 63090

Computer Technician

Solution-oriented, highly analytical and resourceful candidate with over three years of technical troubleshooting, end-

user service, and network maintenance experience. Demonstrated skills in developing and implementing technological

solutions with emphasis in developing productivity improvements. Expertise in software configuration, network

administration, and testing/repair of various hardware applications. Proven ability to provide creative and effective

issue resolution through the application of highly developed problem solving skills. Team player with excellent user

service and the tenacity to work with demanding clientele.

Technical Skills

HARDWARE: KMV Switches, Networking Blades and Switches, HDD Motherboards, RAM augmentation,

processors, video cards. Able to troubleshoot hardware malfunctions.

OPERATING SYSTEMS: Windows 98/2000/ME/XP/Vista/7/8.

Mac OS 10.0.0 - 10.8.5

SOFTWARE: Microsoft Office (Word, Excel, Outlook, Powerpoint)

Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver, Flash)

Citrix

ADDITIONAL: Basic electronics, digital components, WAN/LAN.

Technical Experience

Self-Employed Computer Repair Technician 2011-Present

Performed on-site repairs and preventative maintenance on personal computers and related peripherals. Evaluated

technical issues, solved customer concerns, and troubleshot computer problems in an efficient and courteous manner.

Built customer computers to meet customers needs. Performed regular maintenance on various electronics. Set-up and

maintained networks and network interfaces.

Electronics and Connection Center, Wal-Mart, Washington, Missouri 2010-2013__

Performed diagnostics on various electronics. Troubleshot computer and electronic problems in-store or over the phone

with customers in a courteous manner. Explained network types, software applications, computer peripherals, and

personal computer specs to customers to find the solution that best fit their needs.

Desktop Technician, Mercy Hospital, Washington, Missouri 2014-Present

Performed Windows 7 Deployment throughout all Mercy locations in the Missouri region. Experience building and

networking imaging stations.Experience imaging multiple desktops and laptops. Experience working with Active

Directories. Ran tickets for Mercy locations.

Technical Education

Networking / Computer Application / Graphic Design / Web Development Coursework (GPA : 3.8)

East Central College, Union, MO ? 2013