Customer Service Manager

E lizabeth Ha rvey

Emory, TX 903-***-**** e.ha ****@**********.***

H a rvey’s Bookkeeping & Tax, L LC Feb 2014-Aug 2014

Rockwall, TX

Basic Description: Data Ent ry, Bookkeeping

Additional Details: QuickBooks, Excel, Adobe Acrobat, Intui t Online Payroll

Software

What I gained: Perspective

Reference: James Harvey, Company Owner/My Brother, 903-***-****

McKesson Corporation Sep 2009-Jan 2013

Greenville, TX

Basic Description: Data Ent ry, Accounts Receivable, Medical Billing

Additional Details: Insurance denials, research, and appeals; Verified insurance

i nformation and filed claims; As a back-up receptionist,

successfully navigated multi-line phone system and created

schedules

What I gained: Professionalism

Reference: Donna Reeves, Manager, 903-***-****

Sutherlands’ Lumber J an 2008-Jul 2009

Lubbock, TX

Basic Description: Customer Service, Cashier, Salesperson

Additional Details: Balanced cash drawer; returns; special orders; mixed paint;

watered plants; problem solving/researching products;

cleaning and merchandising

What I gained: Assertiveness

Reference: Jerry Giit tinger, Manager, 806-***-****

Babies “R” Us Oct 2007-Jan 2008

Lubbock, TX

Basic Description: Customer Service, Cashier, Salesperson

Additional Details: Created baby registries; special orders; upsold store credit

cards; product demonstrations; balanced cash drawer;

returns

What I gained: Limits

Reference: 806-***-****

Dai ry Queen J un 2004-Jul 2007

Emory, TX

Basic Description: Shift Leader

Additional Details: Daily cash balance and deposits; daily opening duties;

resolved customer complaints; handled employee disputes;

cooked; cleaned

What I gained: In terpersonal Skills

Reference: Rob Pate, Manager, 903-***-****

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