Customer Service Sales

Giulliana De La Rosa

**** ******** *** *** ****, CA 91401

Phone: 213-***-**** E Mail: **********@*****.***

Objective

Extensive product knowledge coupled with creative ideas to improve process and a solid history of sales and recruiting

success. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet

organizational goals to effectively identify, develop and retain talent. Productive and efficient work habits without

supervision. Takes pride and demonstrates a sense of commitment to succeed with a positive attitude.

Skills

In depth knowledge of application tracking software and complete recruitment cycle

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Detail Oriented with excellent organizational and time management skills

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Ability to grasp and learn new technologies in a fast and accurate manner

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Self starter and has the ability to work efficiently in a dynamic environment

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Extensive knowledge of Microsoft Outlook, Word, Excel, and Taleo

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Virtual team leader.

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Communicates clearly in Spanish and English

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Retail managerial experience

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Experience

Recruiting Coordinator, Global Consumer Staffing

July 2009 December 2011

Bank of America

Build and Maintained strong relationships in a fast pace environment with recruiters, hiring managers, and candidates

throughout the interview process. Proactively seek creative and alternative ways to streamline staffing process to achieve

100% satisfaction with the line of business. Demonstrate a sense of urgency, dedication and passion for exceeding

expectations.

Partnered with multiple recruiters to assist in sourcing and interviewing candidates with high potential.

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Reviewed over 200 resumes a day, sent out daily assessments to candidates, pre screen and schedule for

recruiter interviews with market executives in a timely manner.

Managed company’s booth at career fairs, sourced for top talent and conducted interviews on site

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Review daily compliance to ensure ALL candidates start with a satisfactory background check.

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Set up approval paths for requisitions. Open all requisitions in a timely manner. Send out offer letters to

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prospective employees. Schedule new hire orientations and onboard the candidate in the onboarding portal.

Cluster Team Lead for 2 quarters, supported over capacity teammates with heavy workloads across the

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organization to assist with daily tasks to achieve common goals within the line of business.

Sr. Sales and Service Account Specialist

August 2007 July 2009

Bank of America

A Strong asset to the Premier Banking and Investment team. Constantly working towards achieving goals while

maintaining and developing deeper customer relationships. Continue to demonstrate strong leadership abilities.

Provide superior customer service, learn and manage to deal with high volume clients in a fast pace environment

delivering accurate information in a efficient professional matter.

Seek sales opportunities

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Dedicate time to calling lists and establish rapport.

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Strategically established ways to present products to help convert in to solid sales.

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Personal Banker

July 2006 August 2007

Bank of America

Achieved 115% growth in assigned account responsibility. Exceeding and meeting customers’ financial and service needs.

Accurate and efficient when taking loan applications and opening accounts.

Developing experience with financial assets, first purchase home loans, lines of credit, refinances and personal

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loans.

Devising a technique to introduce the product to customers. Strategically open checking, savings, CD and IRA

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accounts to meet banking center goals and customer needs

Education

Glendale Community College

Pasadena Community College

General courses September 2006 In progress

John Marshall High School August 2001 July 2005

High School Diploma

References

Available upon request

2

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