Kendall B. Burgdorf

abgfrq@r.postjobfree.com / Phone: 314-***-****

**** *** ****** *****, ******, MO 63010

Director of Information Technology

Professional Summary

Strategic and forward-thinking IT Management Executive with a history of

success designing and supporting infrastructure environments while

directing the full lifecycle of high-profile, technically complex

implementations. Expertise in the design, development, and administration

of relational database management systems. Keen business sense with a

record of generating immediate as well as sustainable process improvements,

and creating positive collaboration across technical and non-technical

teams. Dynamic leader with 15+ years of experience in the application,

management, and use of technology, to provide solutions that are in

alignment with the corporate Vision, Mission, Strategic Objectives and Core

Values.

Areas of Expertise

Team Leadership/Motivation - Process Improvement - Strategic Planning -

Project Management - Business Analysis - Systems Analysis - IT

Infrastructure/Design - Software Development - Systems Engineering - IT

Support Operations

Professional Experience

American Optometric Association 1982 to 2012

Professional association with approximately 37,000 professional optometry

practitioners.

Manager, Information Technology (2005 to 2012)

Oversaw project management for all IT support systems, including finance

and invoice control, budgeting, and personnel databases. Orchestrated the

development, deployment, and migration of application software systems.

Converted legacy systems to new infrastructure management utilizing

Microsoft Windows Server 2008R2, SQL server 2008R2, SSRS, and .NET

technologies. Administer consultant contractors and system development

activities through detailed system specifications.

. Implemented multi-site Cisco Unified Communications/VOIP systems.

. Led company-wide migration from Oracle to Microsoft SQL Server operating

environment in 2006.

. Initiated and directed the system enhancement projects to integrate .NET

processing and user interfaces into core business legacy systems.

Manager, Information Systems (2000 to 2005)

Initiated and supervised multiple upgrades, software conversions, and

hardware reconfigurations. Architected multi-site WAN infrastructure

consisting of Microsoft Windows 2000/2003 servers, including AD/DNS, SQL

2000/2005, Oracle, Citrix, IIS web, Exchange 2003 email, file, print, and

queue management servers.

. Managed the implementation and customization of a new .NET web-based

Association Management System.

. Initiated and directed the development and implementation of web system

functionality into AOA's international membership dues renewal/payment

application processing, and meetings/conventions online registration

systems.

Data Processing Manager (1982 - 2000)

Hired to reorganize and eliminate a five-year backlog of software

implementation, and automate all operational processes within the

organization. Designed and implemented new custom application software

systems to meet the association's unique core business requirements

pertaining to national affiliate membership dues collection and management,

major meetings and conventions onsite/remote registration management, as

well as doctor and practice opportunity tracking and management.

Implemented packaged solutions to automate remaining accounts payable,

accounts receivable, sales analysis, order processing, and inventory

control systems. Designed and implemented custom processes to fully

integrate these systems with the organization's existing general ledger

system.

. Created revolutionary automated information systems, nurturing product

through multiple phases of environment.

. Established development and operation process protocols to ensure system

integrity, timeliness, and workflow optimization.

. Conceived and executed pivotal hardware transition from legacy Wang VS

7150 infrastructure to Dell servers running Windows NT, Microsoft

Exchange, and Oracle RDBMS.

Education & Certifications

Studied at Meramec Community College - St. Louis, MO

Certified Computing Professional (CCP) - The Institute for the

Certification of Computing Professionals

Certified Systems Professional (CSP) - The Institute for the Certification

of Computing Professionals

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