Customer Service High School

Mary Joyce

**** **** **, **** ****** *****

Home: 727-***-****

Cell: 727-***-****

***********@*****.***

Objective: High Potential Publishing Assistant is actively seeking a new adventure and learning

experience. I seek the employer who wants a creative individual who is both a team player and an

organized leader. I am an effective worker who will get the job done.

EXPERIENCE

4/15/02 – 3/12/10 Supermedia LLC St Petersburg FL

Publishing/Proofreading Assistant

Accomplishments and Responsibilities:

Responsible for auditing/proofreading customer advertiser accounts for the entire country. The

challenge of auditing 24 directories per hour as set by the Supermedia Account Management

Department was achieved on a daily basis. Achieved several awards including the Publishing

Pride Award, and the publishing group award.. In 2005 received 2 nominations for the Idearc

Excellence Award with the AM Division Team and the Mega Advantage Team. The honor was

awarded to this employee for Employee of month July 2006 & Employee of the year 2006.

Received a Nomination for an ARC Award in 2007 and recognized for several times for my work

with the Supermedia Connections program for 2009.

4/1/01-3/31/02 Danka Office Imaging St Petersburg, FL

Customer Service Representative

Call taken per day: 70 to 100. Aid customers with regard to questions about an invoice in which

a customer has received. Also answer questions about the service maintenance contracts and aid

the customer in understanding the copy meter charges on an invoice.

3/1/99-2/28/01 Ceridian St Petersburg, FL

Customer Service Team Lead

Calls taken per day: 100 to 150. Customers were aided in their immediate need regarding billing

and coverage issues under the federal law of COBRA. Also retiree customers were aided with

their immediate billing needs.

EDUCATION

West Virginia University Institute Of Technology Montgomery, WV

Bachelor of Arts Language Arts

Obtained under the name of Mary Durbin (maiden name)

Valley High School Smithers, WV

High School Diploma

Obtained under the name of Mary Durbin (maiden name)

REFERENCES

Ellis Phillips co-owner – Spacedock Enterprises 727-***-****

Valencia Nettles Supermedia Inc 727-***-****

Jennifer Mixer Supermedia Inc 727-***-****

Contact this candidate