sales

Realynn Birky

***** ********* **, ******, ** **035 Cell: 219-***-**** : ************@*****.***

Summary

0● Enthusiastic Sales Associate possessing expertise in the electronic industry. Reliable,punctual and hard working.

0● Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals.

0● Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.

0● Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Highlights

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Excellent communication skills

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Exceptional multi-tasker

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Cross-cultural sales background

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Resolution-oriented

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Information security

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Mobile certification

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Perfect attendance record

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Inventory control

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Relationship selling

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Flexible

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Sales expertise

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Dedicated

● Safe and vault operation

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Client relationships

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Strong work ethic

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Accurate cash handling

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Management skills

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Commission sales

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Flexible schedule

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Reliable

Accomplishments

0● Raised more than $500.00 in donations to cancer research .

0● Fulfilled all supervisory duties when Store Manager was on vacation.

0● Promoted to Key Holder RadioShack Sales Associate in Elyria,OH after 5 months of employment.

0● Promoted to a management position at age 17.

0● Oversaw nightly revenue count for 2 retail stores.

Experience

Shift manager

November 2007 to May 2009

Miracle Restaurant Group, LLC – Valparaiso, IN

0● Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

0● Scheduled and directed staff in daily work assignments to maximize productivity.

0● Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

0● Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

0● Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.

0● Optimized profits by controlling food, beverage and labor costs on a daily basis.

0● Built sales forecasts and schedules to reflected desired productivity targets.

Cashier

February 2010 to October 2010

Home Depot – Valparaiso, IN

0● Recommended and helped customers select merchandise based on their needs.

0● Exchanged returned merchandise for customers quickly and efficiently.

0● Informed customers about sales and promotions in a friendly and engaging manner.Trained new

employees on company customer service policies and service level standards.

Cook

September 2010 to February 2011

Red Robin – Valparaiso, IN

0● Managed kitchen operations for high grossing, fast-paced fair concession kitchen.

0● Cooked food properly and in a timely fashion, using safety precautions

0● Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food

Prep-cook

February 2011 to March 2011

Qudoba – Valparaiso, IN

0● Cleaned and prepared various foods for cooking or servingResponsible for daily set up of five stations.

0● Developed popular daily specials with personally sourced ingredients for broiler and saute stations.

0● Portioned and wrapped food

0● Prepared dishes following recipe or verbal instructions

Auto Detailer

February 2011 to August 2011

Bailey's Car Wash– Merriville, IN

0● Washed, waxed and buffed the exterior of vehicles.

0● Dried car surfaces using air compressors and cloths.

0● Vacuumed car interiors to remove dirt and debris and cleaned upholstery and surfaces.

House Keeper

September 2011 to December 2011

Holiday Inn – Yulee, FL

0● Laundry Duty.

0● Cleaned and maintained bathrooms and showers and swept and mopped floors.

Sales Repetitive

December 2011 to February 2012

AT&T – Fernandina Beach, FL

0● Described use and operation of merchandise to customers.

0● Received and processed cash and credit payments for in-store purchases.

0● Placed special merchandise orders for customers.

0● Shared product knowledge with customers while making personal recommendations.

0● Maintained friendly and professional customer interactions.

0● Verified that all merchandising standards were maintained on a daily basis.

Cosmetics/Video Dept.

April 2012 to June 2012

Discount Drug Mart – Amherst, OH

0● Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

0● Worked as a team member performing cashier duties, product assistance and cleaning.

0● Expressed appreciation and invited customers to return to the store.

0● Managed quality communication, customer support and product representation for each client.

0● Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Sales Associate (Key Holder)

June 2012 to Current

Radio Shack – Elyria, OH

0● Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

0● Placed special merchandise orders for customers.

0● Shared product knowledge with customers while making personal recommendations.

0● Maintained friendly and professional customer interactions.

0● Recommended and helped customers select merchandise based on their needs.

0● Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.

0● Trained new employees on company customer service policies and service level standards.

0● Counted and verified orders picked to ensure accuracy.

0● Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.

0● Reviewed work orders and communicated with prior shift to assess work needs for the day.

0● Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.

Education

Lorain Community College

Lorain, OH, Lorain

Business Management

High School Diploma

Continuing education in Business Management.Coursework in Business, Communications and Organizational Psychology

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