Manager Technical Writer
Resume:
Hiring Manager,
My resume is sent as an expression of my interest in becoming a part of your organization. As a
Technical Writer, I have developed the self-starter mentality for refined organizational skills, the
ability to meet deadlines, and the expertise to work on multiple projects. Accomplishments
include:
• Write, edit, and revise documentation for product development
• Employ various authoring and desktop publishing software tools to produce finished
products
• Anticipate issues, plan, coordinate and execute documentation projects
• Participate in the design and development of documentation presentation, evaluate
existing processes, and recommend solutions and improvements
Hopefully, my accomplishments can serve to improve and enhance your organizational objectives
for the future.
Thank you for your consideration
Sharyn Hinman
Sharyn Hinman
92 Brookline St.
Townsend, MA 01469,
******.********@*****.***
Profile:
Technical Writer with seventeen years of progressively responsible experience. Writing and updating
References Guides, User Manuals, Training Manuals for technical and non-technical audiences.
Establishing style guides for templates used by a Documentation Department. Assuming the role of
project lead for several contract positions. Responsible for developing course materials and job aides for
training programs. Training end-users in an instructor-led classroom.
Key Skills:
SAP, Windows NT, UNIX, HTML, SGML, SQL, Visual Basic, Information Mapping, Lotus, MS-
Word, MS-Works, Excel, FrameMaker, RoboHelp, Doc-to-Help, PowerPoint, WordPerfect, Lotus
Notes database, TOAD, Arbortext SGML, Captiva, SmartsNCharge, Legato, Veritas, Generation 2
Wireless, NetCop, and AppManager ClearQuest, WebWorks, DocGen, InDesign, and SharePoint,
JDRS,SMART, and Access
Computers: Macintosh, IBM, and IBM compatible
Active Security Clearance
Professional Experiences:
Sr. Technical Writer, PE Systems, Bedford, MA (2009-2012)
Rewrite, edit, and format Systems Engineering Plans, Test and Evaluation Master Plans, and
Contract documents
Upload documents into the SharePoint database for engineer reviews and approval
Create briefings for program manager meetings
Develop database of required equipment for product sustainment
Follow up to assure that all equipment will be received for the sustainment of the program
Enter deficiency reports into the Joint Deficiency Reporting System database for resolution and
closure(software development)
Created Acquisition Program Baseline (APB) in System Metric and Reporting Tool (SMART) for
review
Created an Access Database for Common Link Integration Processing (CLIP) Contract Data
Requirements List (CDRL)s
Technical Writer, Mantech, Bedford, MA (2008)
Wrote, rewrote, and edited technical manuals for satellite communications program.
Rewrote, formatted, and edited briefings for the program manager
Tracked and monitored action items for engineers to resolve issues(Excel spreadsheets)
Interviewed Subject Matter Experts for information and verification of technical documentation
Developed manufacturing documentation for the Production Phase of the project
Sr. Technical Writer, ImageStream Medical, Littleton, MA (2008)
Created and updated User Manuals, Installation Manuals, and Quick Reference Guides for all
ImageStream Medical products
Designed training materials and tools for product training
Provided training and on-site support at key customer installations
Sr. Technical Writer, Mentor Graphics, Marlboro, MA (2006-2007)
Resolved software defects using ClearQuest
Eliminated errors in the On-Line Help and completed defect reports
Updated Physical Aided Design System (PADS) Layout 2007.1 and Translators On-Line Help
Worked with remote English as a Second Language (ESL) engineers to rewrite software
documentation
Developed On-Line Help for PADS Layout and Translator software
Accessed the computer lab to document software procedures for PADS Layout and Translator
deliverables
Sr. Technical Writer, SI International Bedford, MA (2005-2006) (Contract)
Converted Word files into SGML files for the Arbortext template
Converted graphics into HTML graphics for the structured Arbortext template
Wrote SGML coded content for Network Control Center (NCC) and Network Operations Security
Center (NOSC) Servers using single source documentation
Wrote structured content that included Security Applications for the NCC and NOSC Servers used in
a secured environment
Used servers in the computer laboratories to verify application procedures for the Technical Orders
(TOs)
Participated in the Verification and Validation exercises for the customer within a computer laboratory
setting
Sr. Technical Writer, Raytheon, Woburn, MA (2005) (Contract)
Rewrote software test plans for the Terminal High Altitude Area Defense (THAAD) Radar System
Used single source documents to create presentations and test plans
Rewrote and edited technical verification and validation memos for the THAAD Radar System
Sr. Technical Writer, Wellpoint Health Networks, Charlestown, MA (2004) (Contract)
Developed technical documentation for MyDataPoint Healthcare website
Assisted with the development of Business Continuity and Disaster Recovery Documentation
Developed Test Plans, Customer Support Plans, Go-Live Plans, and created Process Flow Charts
Worked independently on assigned projects
Sr. Technical Writer, Allen Medical, Acton, MA (2004) (Contract)
Redesigned the layout for a new Hardware User Guide
Developed and updated Instructions for Use, Maintenance, Product Features, and Safety Precautions
within the User Guide
Wrote utilization procedures for newly developed or developing hardware
Prepared User Guides for localization
Worked with documentation after localization to ensure that documentation was ready for distribution
Photographed hardware equipment, edited graphics or photos included in the User Guides
Professional Development: (2003-2004)
Completed Medical Coding and Medical Terminology courses
Sr. Technical Writer, ArQule, Woburn, MA (2001-2002) (Contract)
Accessed the Tool for Oracle Application Developers (TOAD) database to gather specific information
regarding Layout Design, Array Numbers Assignment, Run Synthesis, Reformatting, and Completion
Entered data into tables that became part of the On-Line Help package for the Array Layout Tool
(ALT) software
Project Leader, Elron Telesoft, Burlington, MA (2000-2001) (Contract)
Updated and edited existing documentation for a new software release
Developed an On-Line Help package using Doc-to Help for the new software release
Used TOAD to correct options in the software
Advised program managers of various approaches to documenting the projects
Worked on multiple projects including: Call Performance Manager (CPM) User’s Guide (version
2.00), User and Administrator Training Manuals, and TDSs
Sr. Technical Writer, Intel Corporation, Hudson, MA (2000) (Contract)
Worked with Reference and User Guides for several projects
Updated and edited all chapters of the User Guide with recent functional data
Applied new templates and edited graphics for new chapters of the User Guide
Prepared a Reference Manual for review
Sr. Technical Writer, Agilent Technologies, Andover, MA (1999-2000) (Contract)
Researched and developed TDSs for the Sales and Marketing force
Worked with the localization team to translate the TDSs into several languages for the Sales force
Arranged for printing, electronic copy distribution and distribution of the documentation to the Sales
force
Converted documentation from HP TAG software to FrameMaker
Worked with engineers to rewrite a Training Manual and update graphics
Arranged for engineers to review and verify the accuracy of the Training Manual as part of the
Federal regulations standards
Arranged for the localization of documentation for distribution in other countries
Worked with translators to ensure accuracy of documentation
Course Developer, Trainer, Lead Writer, Compaq, Littleton, MA (1997-1998) (Contract)
Researched and developed training material to be utilized in preparing employees to use SAP.
Worked with several areas of SAP in the Training Program including: Procurement, Sales, Inventory
Management, Accounting, Value Added Tax (VAT), and Human Resources
Served as training coordinator and classroom assistant for the SAP training sessions
Participated in all applications of the SAP training program as a training coordinator
Assisted in the development of Train the Trainer documentation for a Cash-Applications SAP
environment
Developed several types of business application User Guides including: Procurement, Inventory
Management, Accounting such as VAT
Researched and developed documents for hardcopy and online review
Tested all functional scripts (written procedure to perform a business task) in SAP to
ensure that all procedures were correct
Developed Process Flow Charts as part of the User Guides for Business Applications as a Lead
Writer
Mount Wachusett Community College, Gardner, MA (1992-1995)
Issued Pre/Post Tests to determine the needs of the student at the end of the semester
Taught over sixty college courses ranging from Computer Science, Software Applications and
Mathematics
Created the course material, syllabus and testing data for each class
Issued course evaluations to be used to improve the course and the needs of the student.
Education:
(All but Dissertation) ABD Vanderbilt University, Nashville, TN
MBA, Rivier College, Nashua, NH
B.S. Computer Systems, Daniel Webster College, Nashua, NH
Medical Terminology, ICD-9-CM, CPT-4, HCPCS, HIPAA, and Federal and State Guidelines
Acquisition courses, Defense Acquisition University, On-line,
Courses: Acquisition 101, Simplified Acquisition Procedures, Basic IT and Software,Acquisition
Management, Production, Quality & Manufacturing Fundamentals, Analysis of Alternatives,
Introduction to Earned Value Management, Performance Measurement, Earned Value and Financial
Management Reports, Estimate at Completion, Evolutionary Acquisition, Technology Transfer and
Export Control Fundamentals, Foundation of Government Property, Proper Financial Accounting
Treatments for Military Equipment, Capabilities Based Planning and Radio Frequency Identification
Awards:
PASS Third Quarter Award for Outstanding Achievement 2010
Homerun Award for Outstanding Achievement 2010
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