Customer Service Medical

**** ****** ****

Phone: 918-***-****

Sand Springs, OK 74063

Email: ********@*****.***

Zachari S. Sharp

_______________________________________________________________________

Experience Sept. 2011 - Present US Federal Government

Tulsa, OK

Title - Communications Specialist (National Disaster

Medical System)

. Respond to national disaster incidents.

. Set up and maintain on scene servers and satellite

communications equipment, including satellite phones and

internet services via BGAN (Broadband Global Area Network)

and Iridium Devices

. Troubleshoot PC and Mac connectivity issues, tablet

connectivity issues (Windows, Android, iOS), and printer

issues.

. Manage patient tracking system and provide on-site support

to that system and electronic medical records.

Apr. 2011 - Present LifeNet EMS

Stillwater, OK

Title - EMT - Basic

. Operate emergency vehicles, including operations with

emergency equipment activated, respond to emergency calls.

. Follow medical care practices as documented in the medical

protocols and as mandated by the Medical Control Board. The

scope of medical practice will be confined to medical

practice as defined by the Oklahoma Department of Health

unless otherwise specified by directives or protocols from

the Medical Director.

Mar. 2010 - Present EMSA

Tulsa, OK

Title - EMT - Basic

. Operate emergency vehicles, including operations with

emergency equipment activated, respond to emergency calls.

. Follow medical care practices as documented in the medical

protocols and as mandated by the Medical Control Board. The

scope of medical practice will be confined to medical

practice as defined by the Oklahoma Department of Health

unless otherwise specified by directives or protocols from

the Medical Director.

.

Jun. 2007 - July 2009 St. John Medical Center

Tulsa, OK

Title - IT System Support/Trainer

. Provide analysis, parameter set up. Monitoring of

assigned computer applications to enhance

functionality for PSSI system users. Coordinates and

monitors assigned system operations processes.

Provides problem Identification and resolution and

customer liaison in assigned areas. Participates in

all practice conversions and implementations; reviews

changes, updates, and computer system procedures in

preparation for communication to all departments.

Assists with customer support calls and specialized

training as needed. May act as team leader for

assigned projects.

. Train Employees of all departments in the use of

various MS Office tools, such as MS Word, Excel,

PowerPoint, Outlook, and Access

. Critical thinking when working with an individual in

need, and or when analyzing data for project

completion.

. Provides analysis of work flows as needed to assure

proper utilization of system functions; coordinates

with assigned users / departments to provide

reporting, operating procedures, etc.; and recommends

and reviews work flow modifications as indicated.

. Evaluates and implements product enhancements,

features, interfaces, etc, as needed.

. Participates in process improvement and assigned

projects to meet organizational goals.

Jan. 2004 - Jun. 2007 Alorica Inc.

Tulsa, OK

Title - Technical Support Trainer for Sprint-Nextel -

Manager

* Manage and train all new hire specialists in the

customer service and technical support skill-set for

troubleshooting PC and Cellular communications device

and connectivity. Emphasis is heavily placed on

customer service soft skills.

* Design and present a variety of presentations in

PowerPoint, Visio, and Excel.

* Analyze a variety of statistics such as call values,

customer satisfactions, customer needs, employee

needs, critical business components, such as the

analysis of call drivers for the technical support

side. After analysis of data, I was responsible for

critical thinking and postulation of a variety of

ideas and concepts to make the department a more

efficient and customer oriented facility.

* Responsible for disciplinary actions, termination,

and payroll for employees. .

Education

Aug. 2010 - Present Tulsa Community College Tulsa,

OK

* Information Technology - Cloud Computing and

Networking (major)

Jan. 2007 - May 2008 Westwood College

Denver, CO

. 3d Animation (major)

Aug. 2001 - Aug. 2002 Oklahoma State University

Stillwater, OK

* Political Science (major)

Aug. 1997 - May 2001 Charles Page High School Sand

Springs, OK

* High School Diploma received

Familiarity

* Software - VNC, ARD, VMWare, Adobe Photoshop (master

level), Adobe After Effects, Adobe Premiere,

Microsoft Word, Excel, PowerPoint, Outlook, VISIO,

Acrobat, 3DS Max, Maya

* Operating Systems - Windows 2000, XP, Vista, 7, 8,

Server 2008, Linux, OSX, iOS(apple), iOS(Cisco),

Android, FreeBSD

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