Customer Service Manager

Competitive, Hard working, Fast Learning

Heather Vaughn

Employee

*** * ********

Hamilton,TX 76531

Cell: 903-***-**** Offering an award winning track record of customer care

excellence within high volume environments that include…

Heather.nicole.vaughn@gmail.c

om Call Centers Retail Service Restaurant Services

Career Snapshot Key Skills

Troubleshooting/ Problem Complaint Handling

Solving

Expert in customer

Reports &

care/communications, problem

Up Selling/Sales Support Documentation

solving, relationship building

and user training and support. Customer Order Fulfillment

Professional Experience

MS Office “power user” with

additional proficiencies in

MERITAGE Recruiter for Oil Field Industry, June

assorted databases.

Crockett,TX 2010 – September 2012

Computer Skills

BLACKHAWK B to B Agent and Customer Service

Word, Excel, PowerPoint, NETWORK Representative, December 2010 –

Access, and Outlook Palestine,Tx February 2012

PIZZA HUT Waitstaff, Cashier, Cook, Shift

Mission Statement

Palestine,Tx Manager

Strive to exceed customer/

May 2009 – July 2012

employer expectations by

delivering second to none

ETECH INC. Lufkin, Listener Care Representative, March

service. Maintain customer

Tx 2009 – May 2009

centricity in all initiatives and

Provided telephone, online and face to face customer

interactions, always putting the

service/support within high volume call centers (handling an

customer first.

average of 95 calls/internet inquiries daily), busy retail customer

service desks and restaurant customer service

Education

Ashford University 2012 – 2016

Bachelor’s in eMarketing

Cayuga High School 2002 – 2006

HS Diploma

Contact this candidate