Management Service

William W. Stover Jr.

*** ********* ****** ● St. Louis, Missouri 63122 ● 314-***-****

****************@*******.*** ● http://www.linkedin.com/in/WilliamWStover

INFORMATION TECHNOLOGY (IT) MANAGEMENT PROFESSIONAL

Business Results Focused ● Expectation and Relationship Management ● Passionate Team Leader

Service Delivery Management ● Service Introduction ● On-shore / Near-shore / Off-shore Operations

Business Solution Delivery ● Commercial and Contract Management ● Risk Management

EXECUTIVE PROFILE

Accomplished IT Management Professional with extensive and broad based experience with exceptional strategic,

operational and leadership capabilities. Proven track record of innovative, business-results-focused, risk-managed

and cost-effective delivery with business development, service architecture management, implementation, and

operations across industries such as Communications, High Tech, Financial Services, Healthcare, Manufacturing,

Retail, and Utilities including Fortune 500 companies such as Accenture, Monsanto, Becton Dickinson, and

Brighthouse Networks.

Skilled at managing multi-million dollar budgets, complex technology initiatives and talented people in direct accountability,

highly-matrixed, and third party relationships delivering global infrastructure services from locations in Europe, North America,

South America, China, and India.

A leader with strong mentoring and people development skills. Experienced vendor negotiator. Expert at developing

strong, cooperative relationships internally and externally.

PROFESSIONAL EXPERIENCE

STRATEGIC STAFFING SOLUTIONS (S3) 2011 – 2012

Strategic Staffing Solutions or S3 is an international IT staffing and Solutions Company which has 21 years of

experience in recruiting and managing exceptional IT and business consultants for customers in the financial, energy,

public sector, retail distribution and healthcare industries. S3 Is ranked the 7th largest diversity staffing company in the

nation and operates more than 20 major market locations in the U.S. and Europe with more 2000 employees.

Engagement Lead 2011 – 2012

Managing outsourcing contracts valued at $2.5M which included expectations and relationship manag ement,

strategic planning and governance, commercial and contract management.

Delivering desktop and deskside services to 5K local users and desktop services to additional 5K remote users.

Exceeded manage service expectations and service levels.

Retained 100% of the high performing employees.

ACCENTURE 1981 – 2010

Accenture plc (NYSE: ACN, ISIN: BMG1150G1116) is the largest consulting firm in the world providing global

management consulting, technology consulting and technology outsourcing

Outsourcing Account Delivery Lead 2009 – 2010

Managed outsourcing contracts valued at $57M which included expectations and relationship management, strategic planning

and governance, commercial and contract management.

Identified and drove outsourcing and consulting sales opportunities of $38M in a challenged business environment.

Improved client satisfaction 100% while building a trusting relationship with senior client leaders.

Restored client confidence at challenged accounts which resulted in contract renewal and scope expansion.

Sponsored client transformation programs and activities leveraging delivery experience and technical skills to successfully meet

commitments including service performance and reduced cost to serve.

Infrastructure Outsourcing North America East Portfolio Account Lead 2008 – 2009

Tasked to implement the new delivery account management framework into 17 accounts valued at $83M which included contract

aligned commitments, service optimization and delivering the expected business outcome.

Led account delivery portfolio team encompassing client account delivery leaders across multiple client outsourcing engagements.

Drove the sales of $88M of new outsourcing and consulting work opportunities.

Managed the operations and financial performance of $83M across the outsourcing contracts using the newly implemented

delivery and business processes.

William W. Stover Jr. Page 2

North American Business Development 2006 – 2008

Delivered complex infrastructure outsourcing sales to Communications and High Technology clients by developing an in-depth

understanding of the clients’ business, business needs, current technologies and environments and defining the scope and purpose of

the clients’ request.

Delivered $75M in outsourcing sales.

Negotiated commercial and contract terms including pricing for the infrastructure outsourcing components.

Communications and Security Product Director 2001 – 2006

Defined market relevant, cost competitive solutions and designed remote managed services using delivery experience and technical

skills, which included service specification sheets, roadmaps, descriptions, and identified service delivery activities estimating factors.

Led product management and sales support team enabling $1.5 billion in global infrastructure outsourcing sales.

Defined 22 of the 58 market relevant, cost competitive solutions and served as a Subject Matter Expert on opportunities.

Analyzed delivery costs for multiple services, multiple delivery centers and implemented changes resulting in 20-40% in cost

reductions.

Led multi-client readiness program consisting of pre-sale client questionnaire, statement of work, service costing, service

requirements, service integration and the post sales processes including billing, compliance and service reporting. This program

improved the overall quality by 18% and productivity by 21%.

Sponsored the first phase of Accenture’s multi-tenant global delivery network enabling client delivery from the 60 delivery centers

using ATM and IP VPN technologies to simulate an MPLS environment before MPLS was commercially available; delivered

connectivity cost savings at 45-70% per service.

Sponsored Telecom Expense Management (TEM) new service creation optimizing wireline and wireless telecom spend delivering

an average savings of 35%.

Network Infrastructure Group Lead 2000 – 2001

Led the global (50+) internal IT team responsible for architecting, engineering, and operating the global network and security

infrastructure with a $6M capital budget and a $23M operating budget.

Led the first ever Global Site Survey Program to deliver a comprehensive voice and data inventory at 150 global Accenture

locations using the information as the foundation for implementing new infrastructure programs including asset management,

configuration management and service management.

Managed the design and installation of a 10,000 node, 18 floor ATM network for Accenture’s largest office facility.

Launched program to implement Voice over IP (VoIP) solutions replacing traditional PBXs, which reduced cost and improved

service flexibility.

Developed strategic global services alliances with key industry vendors such as Avaya, Cisco, Sun Microsystems, CheckPoint,

Nortel, APC, EMC, NetApp, HP, BMC, AT&T and Verizon for standardized pricing, maintenance arrangements, and technical

support services that resulted in annual cost savings of 35%.

Participated on Cisco and Nortel industry vendor technical advisory boards that influenced product directions.

Director of IT - Network Initiatives 1996 – 2000

Established an internal centralized architecture, engineering, and 24X7X365 operational capabilities leveraging newly defined global

standards, processes and tools.

Expanded group from 20 to 125 team members and operating budget of $6.4M with a hardware and software capital budget of

$33M.

Established global network hardware and software suppliers, telecom providers, standards and configurations.

Deployed global delivery processes and enterprise systems to enable the delivery processes such as Trouble Ticketing,

Enterprise Management, Novell NDS and Global Change Coordination.

Led global Y2K program to ensure Andersen Consulting’s ability to continue business.

Led Andersen Consulting’s network separation from Arthur Andersen separating 150 locations in 45 countries.

Field Operations Manager - Central Region Heartlands 1993 – 1996

Managed remote (~20 resources) internal teams delivering end-user support services, including desktop support and procurement,

Lotus Notes email and file and print, enabling 6000 end-users across eight locations.

Enabled service predictability and consistency by transforming local office individual contributors to an integrated cross location

service delivery model.

Selected by the Global Infrastructure Leadership to lead the North America Consultant Enablement Program deploying 3,500

notebook computers in 12 weeks.

EDUCATION AND CERTIFICATIONS

Bachelors of Science, Business Administration

Southeast Missouri State University

William W. Stover Jr. Page 3

ITIL Certified

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