Manager Sales

KAREN D. BROWN

** ***** ******, **********, ** 07057

732-***-**** – Mobile ******@***.*** –Email

OVERVIEW

A highly motivated professional with a verifiable record of accomplishment spanning over twenty

years. Highly motivated, recognized as a results-oriented and solution-focused individual. Areas of

strengths include:

. Property Management

. Inventory Mgmt./Loss Prevention

. Performance/Talent Development

. Retail Sales Management

. Drive for Results, KPI

. Situational Sales Leadership

. Operations and Store/Regional Audits

. Store Presentation/Visual Merchandising

II. COMPUTER SKILLS

. Microsoft Office including Word, EXCEL, PowerPoint, Access and Outlook

. Lotus Notes

. PeopleSoft

. OneSite (leasing/reporting application), MRI, Salesforce, Corrigo service ticket management

. Kronos, RMS and Web Time

III. PROFESSIONAL EXPERIENCE

REGIONAL SALES MANAGER, SOUTHERN NEW JERSEY

GEM Talent (Contractor: Verizon FiOS) August 2012 - Present

• Served as Regional Sales Manager to drive the strategic and tactical marketing plan for Verizon FiOS to

achieve FiOS penetration and sales revenue in the southern NJ area.

• Built relationships with property owners, leasing companies, leasing managers, board presidents, and

superintendents to educate them on the value proposition of Verizon Broadband (FiOS) and application

services (Security Services, Web services, Online Backup, and Google Apps etc.)

• Partnered with property management/owners to define tactics and establish tenant communication.

• Tracked property information and sales penetration for over 200 properties

• Monitored competitor's offerings to overcome objections and manage churn.

• Plan and executed an average of 18 on site events weekly. Randomly visited events weekly to insure brand

dictates are consistent.

• Used and supplied vendors with marketing tactics such as door hangers, on site TV demos, fliers, banners,

collateral and premiums, web banners, newsletter, email blast to help drive awareness to property

management and tenants before and during marketing events.

• Advanced follow up skills and quarterly planning with properties for future events and Verizon sponsorship of

community events.

ASSISTANT COMMUNITY MANAGER IV/INTERIM MANAGER March 2011 - April 2012

Aimco (Apartment Investment Management Company), REIT

Apartment community with 896 units, Garden style. Class B with some

Section 8.

• Customer Service: Strong oral and written communication skills. Complaint resolution.

Ensure curb appeal on entire property via daily walks. Inspect all apartments prior to move in to ensure

up to company standards.

• Financial leader: Manage all resident ledgers to ensure correct and make any necessary adjustments. Manage

renewal pricing. Ensure $12 million operating budget met and goals exceeded. Review maintenance

budget weekly with entire management team to ensure on track for month end. Seek savings whenever

possible.

• Sales leader: Manages leasing opportunities with leasing consultants for prospective residents. Strong follow-

up skills and attention to detail. Train leasing consultants to address the needs of the prospect.

Coach and mentor staff, career development. Complete 90 day and yearly performance reviews.

• Business leader: manage the operations of the office, collections, financial reporting, supplies, and

communications with all levels within the multi-million dollar company. Sense of urgency and drive for

results. Generate new revenue growth, identifies and pursues new opportunities and partnerships without

supervision. Manage capital expense projects as needed. Resolve all resident issues as well as vendor

issues. Monitor sales team to ensure meeting/exceeding sales goals; monitor maintenance team to ensure

all work orders completed timely and deliver 100% satisfaction. Coordinate training schedule,

communicate new leasing system deficiencies and coordinate system modifications with corporate.

COMMUNITY MANAGER March 2007-April 2010

AvalonBay Communities, Inc.

Luxury apartments with 512 units, midrise style, Class A property, REIT.

• Resolved all customer service related interactions with residents. Train and empower sales

associates to do same in my absence. Communicate successes and improvements timely.

• Trained all new hires and evaluated their strengths/weaknesses and provided coaching to

associates to improve performance.

• Schedule staff and monitor timekeeping compliance and payroll hours.

• Daily meetings to discuss sales objectives and successes. Review sales achievements.

• Communicate inventory needs and project future needs to ensure product availability.

• Consistently ensure adherence of Operations Manual by all associates for audit and REIT status compliance.

• Increased customer satisfaction with move in/outs by 20%, customer surveys above national

target/goal.

• Accounts payable/receivable, budget preparation and compliance, attainment of NOI (Net

Operating Expenses) and budgeted resident retention.

• Managed leasing associates and supervised maintenance team of thirteen staff members.

• Probationary and yearly reviews written and presented in a timely manner to Regional Manager.

• Walk property to ensure “curb appeal” meets company standards. Manager Capital expense

projects.

• $5-9M budget

SENIOR RETAIL STORE MANAGER/INTERIM DISTRICT MANAGER April, 1998- February,

2007

Sprint/Nextel Communications, Inc.

• Managed a staff of 40 sales reps, customer service reps and repair consultants at the top growing

• Sprint/Nextel retail sales and repair locations in NJ with over $12M in annual revenue.

• 10-14 retail stores within region. Managed these sites and managers while DM on extended

leaves of absences. Acted as senior store manager mentor all other times. Handled DM assigned tasks as

needed to develop within my career.

• Drive sales and KPI performance. Daily meetings to discuss sales stretch goals for product and services.

• Ensure audit compliance with all team members/management staff. Understand, communicate & train staff on

product, accessories and services provided.

• Encourage upselling of accessory sales and services with each purchase/maintenance repair visit.

• Oversee daily audits of inventory. Communicate shortages to District Manager and plan of action to correct

discrepancies. Maintain store merchandise and product positioning within store.

• Store presentation and visual merchandising. Weekly pricing changes and visual resets.

IV. ACCOMPLISHMENTS

• Increased occupancy within one month of employment in Aimco from 91% to 96.1% which was the highest

occupancy since community opened over 25 years ago.

• Achieved AvalonBay’s first internal regional audit score over 92%.

• Awarded ‘Team of the Quarter” three times in a two year period AvalonBay. Exceeding NOI more than 10%.

• Developed Sprint’s Manager Training Program.

• Reduced shrink at Sprint/Nextel in Eatontown store from 3.8% to less than 1% in less than one year.

• Awarded “Top Manager” by the CEO in 2005 and 2006 Sprint.

• Increased sales through personal creation of “bundling” of accessories/discount program.

• Developed Mentoring Program for the Northeast Region in 2002. The program is still in use today.

• Interim Community Manager (CM) while Regional Manager seeking new CM. Assisted in training of new

CM in Operations Manual.

V. SPECIAL INTERESTS

• DYFS & DDD foster care home placement, certified by Rutgers University as Teaching Family.

• SPECIAL OLYMPICS NEW JERSEY, volunteer since 1989

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