Project Manager Customer Service

PROJECT MANAGER / BUSINESS ANALYST / CONSULTANT

Proven Technology Project Manager with over 25 years experience

successfully implementing packaged software and developing custom web and

client-server applications. Advanced knowledge of online marketing &

eCommerce technologies. Exceptional leadership, communication and

technical skills. Strong track record of delivering high performance

solutions that reduce costs and increase profits.

Areas of Expertise

Website & Web Application Development Online Marketing & List Management

eCommerce / ERP Systems CRM and Customer Service Systems

Agile / Scrum Methodology Business Process Re-Engineering

Search Engine Marketing (SEO/SEM/PPC) Turnaround & Crisis Management

Enterprise Project Management / PMO Systems Integration & Conversions

Summary of Qualifications

Strong Communication Skills Technologically Current

Planning and Risk Mitigation eCommerce Expertise

Creative Problem Solver Strong Attention-to-Detail

Track Record of Successful Entrepreneurial Spirit

Implementations

Career Project Highlights

. Led the development of SaaS word-of-mouth advertising solution called

"Action Postcard"

. Led the development of award-winning websites including BobQuits.com for

the American Legacy

. Turned unhappy high-profile ERP client into customer reference and $3M

software upgrade

. Chief Architect and Developer of the IBM Order Management System (OMS /

MOMS)

Portfolio Websites (samples)

. Act One Pictures - Audio/Video Duplication and Transfer Services

. Lieb Law - San Diego Legal Services

. La Jolla Toffee - Almond Toffee

. Red Kite Marketing - Marketing to Women Services

Certifications

ICCP.ORG; Certified Data Processor (CDP)

ICCP.ORG; Certified Systems Professional (CSP); Software Engineering

Specialty

Recent Projects

BlackRock, San Francisco, CA; $9B, 9000 employees, Financial Asset

Management

Datamart Senior Data Analyst 2011

- Source Datamart data via gateway files (e.g. StateStreet Bank) through

to Informatica/Sybase platform

* Provisioned data for websites and web services for multiple financial

product launches

Bella Pictures, San Francisco, CA; $2M, 120 employees, Online Wedding

Photo/Video Service

Project Manager / IT Consultant 2010

- Business process modeling/re-engineering and Project Management for

Online Wedding Photo/Video eCommerce

* Managed Product Selection Process and Led the implementation of the

Jobvite Applicant Tracking System

* Provided support for Salesforce.com CRM system (implemented as ERP

solution)

Harry and David Gourmet Foods, Medford, OR; $400M, 2000 employees,

Fruit/Gift Baskets Direct Marketing

eCommerce Consultant & System Architect 2010

- Business process re-engineering, Systems Integration Architecture and

Project Management for B2B Line of Business

* Implemented changes to Order Acknowledgement process that will save

$142k annually in labor and materials

* Architected and implemented changes to Salesforce.com saving $80k/year

in labor for sales team

Achieve Internet, San Diego, CA; $1M, 10 employees, Drupal Development &

Consulting Services

COO & Senior Web Project Manager (Full time position) 2009-2010

- Agile development of Drupal eCommerce websites including StudioBlue.com,

BellaPictures.com and APQC.ORG

Amylin Pharmaceuticals, San Diego, CA; $800M, 2000 employees, Bio-

Pharmaceutical 2007-2009

IT Project Manager

* Led the implementation of ASP-Hosted Expense Reporting Service

(Concur CES)

* Led the implementation of Business Development database package

(Epicenter)

Aviatech, La Jolla, CA; $10M, 50 employees Online Advertising Agency

Chief Technology Officer (CTO) - Microsoft .NET/Flash/Ektron 2003-2007

- Developed "Action Postcard" SaaS offering and award-winning website

BobQuits.com

Education and Training

Coleman College, San Diego, CA; Computer Science Degree 1979-1986

Continuing education in: Agile/Scrum Development, Drupal (Open Source)

CMS, Cloud Computing, Mobile Advertising & Commerce, Search Engine

Optimization (SEO) & Streaming Audio/Video

Keyword Summary

Technologies: Applications: Industries:

Agile / Scrum Development Business Intelligence (BI) Advertising

Process

Cloud Computing / SaaS CRM / SFA Association / Non-Profit

CMS: Drupal, Ektron, .NET eCommerce / Order Banking / Finance

Management

Database: MYSQL, ORACLE, ERP / Distribution / Bio-Pharma / Healthcare

XML Manufacturing

Mobile: SMS / WAP Finance: AP / GL / AR / FA Building / Construction

Languages: C#, PHP, Java List Management / Franchise

eMarketing

Packages: JDE, SAP, JBA, Mobile Messaging & Professional Services

IBM Commerce

Streaming Audio & Video Social Media & Commerce Real Estate / Mortgage

Web Content Management Telephony / IVR / VRU Travel & Hospitality

Systems

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