Developer Technical Support

Pam Rotella

888-***-**** toll-free pam *******@*****.***

SUMMARY

• Technical writing including software manuals, documentation for databases and other products,

HIPAA security policies, training materials, and other writing projects. Use of stakeholder

management, change management, Systems Development Life Cycle (SDLC), UML diagrams,

and other processes.

• Photography, photo editing, page layout, and web design.

• Knowledge of standard MS-Office software: Word, Excel, PowerPoint and Access.

• Software Training - Prepared and conducted internal company classes on MS-Word, MS-Excel,

UNIX, and FileMaker Pro, and specialized programs.

• FileMaker Developer since 1993, database developer since 1988. All FileMaker versions dating

back to Mac version 1, multi-user and mixed platform, Mac, PC, and Citrix implementations.

• Database design, administration, enhancement, and support. Full automation and end-user

workflow efficiency. Programming in various PC databases since 1988, including FileMaker Pro,

MS-Access, Paradox, and several DOS-based database products.

• Technical support and call center management and support.

• Twenty years of overall IT experience in high volume corporate shops. Included database

programming and administration, technical writing, help desk and technical support for both Mac

& PC shops, network administration, hardware upgrades and repair, cabling, web design, voice

mail configuration, workstation installation, software installation and configuration, and software

training. Management and technical lead for busy corporate support centers.

Recent FileMaker Database Experience

Statistical Database Programmer/Developer (FileMaker)

Contract job, Washington, DC; September 2010 to December 2010

• Development of small statistical database for nonprofit organization (version 11).

Technical Writer and Database Programmer/Developer (FileMaker)

Debevoise and Plimpton, New York City; May 2008 to April 2009

• FileMaker administration, development, and documentation of existing applications for large law

firm (versions 5 through 10).

Marketing Brochure Development and Photography

Virginia Gardens, Virginia Beach, VA; February to March 2008

• Development of marketing brochure for organic market, including photography and brochure

layout. Member of copywriting team.

Publishing Database and Press Survey Programmer/Developer (FileMaker)

The Chronicle of Higher Education, Washington, DC; March 2007 to February 2008

• FileMaker (versions 8 and 9) database programming for publisher of scholarly journals, including

survey compilation software and other project management databases.

Database Programmer/Developer (FileMaker)

Grant Systems, Ithaca, New York; September 2006 to February 2007

• FileMaker (versions 8, 8.5, 7, 6) database programming projects for FileMaker database

development company. Worked within framework of existing database products, providing

modifications for various projects.

Insurance Database Programmer/Developer (FileMaker)

Amerigroup Corp., Virginia Beach, Virginia; February 2006 to August 2006

Pam Rotella

888-***-**** toll-free pam *******@*****.***

• FileMaker (version 8.0) database programming projects for large insurance provider, including

FileMaker Server, FileMaker via Citrix, mixed Mac and PC deployment, database administration,

training and supervision of in-house FileMaker support & development team.

Education

• B.A., University of Wisconsin-Milwaukee, 1989

• Additional classes and seminars on software and cabling

• Waukesha County Technical College, digital photography classes 2009-10

Database highlights since 2000

Sales Database Programmer/Developer (FileMaker)

Patel Consultants, Union, New Jersey; 2004 to 2005 (2nd job)

• Part-time FileMaker development for a pharmaceutical client of the firm (Pfizer), revision of

existing sales database for release to client as runtime stand-alone product.

Technical Writer, HIPAA Policy Writer and Trainer, Database Support (MS-Access)

AFTRA Health and Retirement, Manhattan, New York; 2004 to 2005

• Database support and administration (MS-Access).

• Technical writing for insurance and pension fund company, including HIPAA Security policies.

Engineering Database (Oracle) and CAD Drafting

Con Edison (through TEK Systems), Manhattan, New York; 2004

• Database update and entry, CAD drafting for steam manhole engineering project. Reading maps

and schematics, contractor measurements.

Legal Database Programmer/Developer (FileMaker)

Miller Brewing Co., Milwaukee, Wisconsin; 2003 to 2004

• FileMaker database revisions and scripting for automated conversion of Legal databases into

Corprasoft software format, providing conversion on demand for IT testing & conversion staff.

Payroll and Invoicing Financial Database Programmer/Developer (FileMaker)

Smith Hanley Consulting, Manhattan, New York; 2000 to 2003

• Advanced custom database (FileMaker) development for payroll, invoicing, employee benefits,

financial reporting, and other integrated functions. Converted databases into fully-automated,

integrated menu and button-driven product, designed for economical work flow of end-users.

Work flow analysis, data modeling, design, testing, technical support, database administration,

and weekly imports/releases.

Additional FileMaker database jobs from the 1990s

Royalty Database recovery (FileMaker)

ABC - American Broadcasting Company (contract), Burbank, California

Database Developer (FileMaker) and Help Desk Lead Technical Analyst

The Prudential (contract), Woodland Hills, California

Database Developer and Technical Support (FileMaker)

Fashion Resource, Los Angeles, California

Pam Rotella

888-***-**** toll-free pam *******@*****.***

Database Programmer/Developer (FileMaker)

Centrilift/Hughes Baker (contract), Huntington Beach, California

Hospital Database Programmer/Developer (FileMaker), Special Projects and Support

Saint John's Hospital and John Wayne Cancer Institute, Santa Monica, CA

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