Customer Service Management

Matthew Aulbach

***** ***** *** **** *****: 310-***-****

Carson CA, 90745 E Mail: *******.*******@*****.***

Objective

• Obtain a respective career as a drafter with the utilization of obtained management and professional expertise.

Education

Currently attending ITT Technical Institute, pursuing Bachelor of Science in Project Management Expected

Associates of Science in degree in Computer Aided Drafting and Design from ITT Tech; September 2009 June 2011.

Community College of the Air Force, Associate, Construction Technology, January 2007 September 2008

University of Maryland, January 2006 2008

Earned 44 credit hours towards bachelors degree in Psychology

Employment

United States Air Force, United States of America, APO, AE April 2002 – May 2009

Goodtime Video June 1998 March 2002

Qualifications

Skilled in AutoCAD 2010, Rivet 2010, Autodesk 3ds Max, Autodesk Inventor, Adobe Illustrator, and Photoshop.

Proficient in Microsoft 2007 applications i.e. Outlook, Excel, Word, and Power Point.

Competent in 3 D renderings and assembly drawings of mechanical parts including gears, cams, and fasteners.

Experienced in tenant improvement for USAF dormitories

Adept in drafting floor plans and symbols, foundation plans, wall sections, window and door schedule, site layout,

framing and elevation plans.

Able to interpret rough engineering sketches to produce working drawings using manual and CAD techniques. Produce

architectural, structural, civil, mechanical, and electrical drawings. Update Base Comprehensive Plans (BCP) and

maintains record drawings.

Immense organizational skills, able to understand and interpret complex oral and written instructions.

Profound ability to communicate with others and to assimilate and understand information, in a manner consistent with

the essential job functions.

Honors/Awards

Airman of the quarter, April 2003

•

Awarded Accommodation medal

•

Specialty skills

Completed Airman Leadership School. Leadership and

Management Role and responsibilities of airmen; theories,

techniques, and practical application of leadership;

supervision; management; stress management; problem

solving; concepts of human behavior; standards of

discipline; effective counseling techniques; evaluation of

enlisted personnel; and current social issues. Managerial

Communications Principles of oral/written communications

for airmen, theories/concepts of communications, factors

influencing communication process, speaking techniques

including oral presentations, and principles of effective

writing.

Expertise in Microsoft Office 2007

Possess excellent English language skills both verbal and

written

Capable of working under pressure and meet deadlines as

scheduled with quality in work

Appointment Setting

Capable of taking care of customer service activities and

also front office management

Supervised eight personnel while maintaining their on the

job training records and performance reports.

Maintained Spangdahlem Air Base assets valued at over

$132 million for 5,500 personnel.

Skill Areas

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