Customer Service Administrative Assistant

Lemuel H. Smith, BSPM, ACDD

832-***-**** *************@*****.***

Objective

I am a dedicated professional seeking an opportunity to contribute education, skills, and

experience to a progressive and innovative company. I have acquired a degree in Project

Management and a degree in Computer Aided Drafting and Design to be able to use my passion

for drafting and to use my management skills to ensure all work is organized, detailed and

accurate. These degrees help me to stand out from other possible career seekers. I am also very

confident in my management skills to be able to complete projects within budget, schedule, and

with quality.

Work Skills

Drafting Programs:

AutoCAD 2012

Revit 2010

Inventor 2012

Solid Works 2010

Draftsight 2010

MiTech Engineering

Sketchup 8

Polyworks V.11

Documentation Programs:

Word

PowerPoint

Access

Excel

Project

Work Skills

Drafting and Design

Project Management

Business Management

Customer Service

Sales Associate

Asset Protection

Administrative Assistant

Education

ITT Technical Institute, Webster, TX

Associate of Applied Science, Computer Drafting and Design

Date of Graduation: June 29, 2011

GPA: 3.51

ITT Technical Institute, Webster, TX

Bachelor’s Degree, Project Management

Date of Graduation: March 28, 2013

GPA: 3.49

Honors and Awards

High Honors- 3.79 GPA

Honors -3.55 GPA

Dean’s List

Highly Motivated Certificate

Employment

Sulzer Turbo Services, La Porte TX 2013-Present

Drafting & Design

Reverse engineering of Turbine and Compressor parts

Creating new Inspection forms and Repair Specification forms

Faro Arm Scanning and Probing for pump parts

Trussway Inc., Houston TX 2012-2013

Drafting & Design

Optimizing truss designs to ensure engineering specifications are present

Truss design to minimize truss materials and cost but following quality requirements.

Designing and drawing sealing to send out for construction of the optimized truss design.

Weir Oil & Gas, Deer Park, TX 2011-2012

Drafting & Design

Drafting pump parts in AutoCAD and hand sketching of pump parts for replacements

needed on customer’s pumps.

Creating work scope routers to define the requested work of the customers and to give

the best approach to fulfilling the customers’ needs.

General labor with cleaning all machines used to remake customers pump parts and

maintaining a clean work area around each machine.

Target, Webster, TX 2010-2011

Asset Protection

Maintaining a safe and secure facility, by protecting the company from theft and

fraudulent activity.

Providing customer assistance to guest, and ensuring a pleasant experience to our

guest.

Cinemark 18 Theater, Webster, TX 2007 2010

Assistant Manager

Overseeing the daily operations of a movie theater crew including delegating duties,

scheduling, resolving conflicts, answering inquiries, and ensuring all employees complete duties

correctly and efficiently.

Providing outstanding customer service by assisting guests with monetary transactions,

addressing questions and concerns, maintaining a sanitary environment, and interfacing

professionally with customers.

Performing inventory management by regularly monitoring merchandise levels and

reordering appropriate amounts as needed to maintain adequate supplies on hand.

Hamilton Sundstrand, Houston, TX 2005 2007

Administrative Assistant

Completing clerical duties including answering phones, reception duties, mail sorting, and

data entry efficiently and accurately.

Entering new client data into a specialized data base, assigned unique numbers to

individual documents for accurate sorting, closed old documents, organized and filed drawings,

planning deviations, alteration notices, and other documents to facilitate efficient retrieval from

data center.

Contact this candidate