Customer Service Office

REGINA S. MCBETH

OBJECTIVE:

To work in an environment that will allow me to display my professional

stengths in my field of studies, Business Administration.

WORK EXPERIENCE:

**/**** - **/2011

ROPER/ST.FRANCIS HOSPITAL - CHARLESTON,SC

MD RECEPTIONIST (WINDERMERE FAMILY MEDICINE)

Acknowledged patients entering and exiting the office. Provided and processed

paperwork for new and existing patients. Input information into the computer

system, Retrieved files of patients coming into the office for a visit and or urgent

care. Scheduled appointments for patients. Accepted payments for services provided

by the physcians. Processed cash, checks, and credit card payments. Balanced the

cash drawer daily. Assisted patients with reconciling account balances. Assisted

w ith coding services rendered. Answered a multi- line telephone system. Transferred

calls, and took messages for the physicians of the practice. Managed the front office

during the evening hours and performed office closing procedures nightly. Filed

records, faxed paperwork to other agencies, pharmacies, and referred health

p roviders in a timely manner.

07/2010 - 09/2010

ST. JAMES PRESBYTERIAN CHURCH USA - CHARLESTON,SC

COUNSELOR (SUMMER CAMP PROGRAM)

Supervised and counseled students ranging from grade level CD -4 to 2nd Grade.

Assisted with the development and strengthening of academic weaknesses and the

enhancement of stron areas. Prepared the children academically and socially for the

upcoming school year. Strengthened Social skills and Spiritual guidance.

09/2009 - 06/2010

ST. JAMES PRESBYTERIAN CHURCH USA -CHARLESTON,SC

TUTOR (AFTERSCHOOL PROGRAM)

Provided tutoring for children ranging from grade level CD - 4 to 8th grade.

Provided a nurturing environment where children can increase their overall

academic skills, and have the opportunity to enhance their social and physical

needs. Provided homework help and encouraged teachers to send extra work to help

strengthen weak academic areas and build confidence. Provided tutoring in all areas

of study: writing, reading, ELA, mathematics, science and social studies.

07/2008 - 08/2009

UNEMPLOYED

06/2006 - 06/2008

MEDICAL UNIVERSITY OF SOUTH CAROLINA -CHARLESTON,SC

RECORDS ANALYST/COURIER (UNIVERSITY RECORDS)

Resposibilities included retrieving requested files for various offices and

departments. The equipments and tools used to do this were a 12ft ladder, man-lift

w/hydralics, step ladder and a hand truck. Logged files into the Records Log Book to

maintain an accurate inventory of the files and boxes being stored or in the

warehouse by customers. Computerized storage records were maintained through

t he use of Total Recall software. Received requests for files by telephone. fax

machine or in person. Files were transported to customers on and off of the MUSC

campus and delivered and signed for following HIPPA Policy and procedures.

Adhered to the SC Retention schedule for files and the destruction of them. Crossed

t rained to work in the Production Area. Prepped and scanned records to disk for

departments going "paper less"

06/2004 - 04/2006

CHARLESTON COUNTY PUBLIC LIBRARY - CHARLESTON, SC

LIBRARY ASSISTANT/INFORMATION DESK CLERK

Acknowledged customers entering and exiting the library. Scanned items that were

being checked out, returned, or retrieved from the book drop. Collected fees and

f ines for late or lost items. Registered potential customers for membership with the

l ibrary and issued cards. Completed monthly statistics report. Managed a multi- line

telephone (tranferred calls, took messages, answeres questions, etc.) Collected

parking fees.

10/1999 - 06/2004

CHARLESTON COUNTY SCHOOL DISTRICT (DISTRICT OFFICE)

-CHARLESTON,SC

EMPLOYEE SERVICES TECHNICIAN (PERSONNEL ACTION)

Input employee application information, all tax deductions (fica, medicare,

federal/state withholdings, retirement) entered information into the computer

system utilizing the MUNIS an GROUPWISE software. Computed salaries, and

variety of transactions that would affect pay, time and attendance, and various leave

requests (sick, annual, maternity, military, etc.). Maintained allocations and worked

closely with principals to prevent over hiring. Maintained personnel files, pay cards,

t ransfer and terminationation paperwork. Resolved discrepancies found on

paychecks and time sheets, completed paperwork for retro pay and adhered to

deadlines. Responsible for the employees of District 20, District 23, and St. Johns

H igh School.

03/1998 - 06/2004

CVS PHARMACY -NORTH CHARLESTON, SC

SHIFT SUPERVISOR

Assisted with nightly closing procedures, verified cash drawers and preparedcash

registers for the morning shift, managed store promotional dispalys. Balanced cash

d rawers and cash office vault daily, prepared bank deposits, and ordered change for

store use, generated cash reports. Supervised a shift of 6 employees and handled

i rate customers. Resolved cash discrepancies and warned cahiers of their errors.

10/1994 - 03/1998

CHARLESTON CITY POLICE DEPARTMENT - CHARLESTON,SC

PERSONNEL SPECIALIST/RECORDS CLERK

Processed applications of employees, scheduled tests -typing, written,

psychologicalm and polygraph. Maintaine and updated personnel files. Sorted,

secured, and issued paychecks. Filed incident and accident reports daily. Served as a

back up for Chief of Police secretary.

03/1995 - 06/1996

WALMART - CHARLESTON,SC

ACCOUNTING CLERK (CASH OFFICE)

Administered payments to vendors(Accounts Payable), issued loans to cashiers.

Performed frequent cash pulls for security purposes, filled change orders. Balanced

cash registers and cash office daily. Prepared bank deposits, encoded checks, rolled

coins, strapped currency for armored car pick up. Verified cash drawers and

generated cash reports, resolved discrepancies and logged cashier errors.

03/1986 - 03/1995

C & S NATIONAL BANK + NATIONBANK + NBSC -CHARLESTON,SC

HEAD TELLER/CUSTOMER SERVICE REPRESENTATIVE

Processed pay and receive transactions, night depository, and ATM transactions.

Superv ised a remote drive-thru of 3 tellers, Handled large monetary shipments to

and from the branch. Performe surprise audits. Balanced cash drawer and vault

daily. Trained potential tellers prior to attending Teller School and observed them

after the completion of school. Cross-trined as a CSR, opened and closed accounts,

and sold bank products and services.

EDUCATION:

NRI HOME BASED STUDY 1993 MAJOR: BOOKKEEPING/ACCOUNTING

TRIDENT TECHNICAL COLLEGE - 1983-1985 Credits toward Business

Degree

HIGH SCHOOL OF CHARLESTON - 1982 DIPLOMA

AIB (PRINCIPLES OF BANKING) - 1988 THE BANK OF SOUTH CAROLINA

T RAINING:

ROPER/ST. FRANCIS HOSPITAL - HPP TRAINING

ROPER/ST. FRANCIS HOSPITAL - BILLING ABD COLLECTIONS TRAINING

CIRCULATION DESK - CHARLESTON COUNTY PUBLIC LIBRARY

RECORDS - CHARLESTON CITY POLICE DEPARTMENT

CASH OFFICE - WALMART

TELLER/CUSTOMER SERVICE TRAINING - C & S BANK + NATIONBANK +

N BSC (COLUMBIA,SC)

REFERENCES:

AVAILABLE UPON REQUEST

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