Customer Service Assistant

Location:

Posted:

June 24, 2011

James U. Peck

*** * *** ******* **, Deer Park, NY 11729

*******@*****.***

Education Bachelor of Science in Professional & Liberal Studies, May 2008

Dowling College, Oakdale, NY

Work Experience

8/10 – 3/11 Officer Assistant/ Telemarketer

Interstate Home Loan Center, Melville, NY

• Develop leads for mortgage brokers via dialer

• Down load leads into dialer via lead system

• Enter classified prospective client information and file and code mortgage

leads

• Facilitate customer service

• Work with a team to manage company campaigns and projects

• Coordinate calls between mortgage professionals according to customer

needs

9/09 – 7/10 Office Assistant/Telemarketer Team Lead

South Shore Mortgage, Lindenhurst, NY

• Develop leads for mortgage brokers via dialer

• Enter classified prospective client information and file and code mortgage

leads

• Facilitate customer service

• Work with a team to manage company campaigns and projects

• Coordinate calls between brokers according to customer needs

• Collections on delinquent accounts thirty to ninety days past due

1/08 –7/09 Pharmacy Associate

Rite Aid Pharmacy, Lindenhurst, NY

• Entered patient information into database

• Filed classified patient information and prescription drugs

• Provided customer service

• Processed transactions via cash, credit card, and check

09/07 – 1/08 Market Research Interviewer

Mktg, Inc., East Islip, NY

• Interviewed customers over the phone

• Probed for information utilizing open-ended questions

• Collected classified survey information via data entry

• Facilitated customer service by ensuring survey privacy

Software Microsoft Office Professional 2003, Internet research, Encompass 360

Organizations Rotary International (Babylon Chapter)