Customer Service Medical

JANNINE M. PERUFFO

* **** ***** #**

**************@*****.***

Danvers, MA 01923 (978)

***-****

____________________________________________________________________________

_OBJECTIVE: To secure a position where I can contribute my extensive

administrative and interpersonal skills.

SUMMARY OF QUALIFICATIONS: Administrative support professional, offering

outstanding interpersonal skills and superior customer service. Highly

organized and resourceful: excels at multi-tasking with attention to

detail. Committed to offering discreet and reliable administrative support.

Capabilities include:

. Problem solving

. Filing & data archiving

. Word processing & typing

. Account research & analysis

. Office equipment operation

. Excellent communication skills

. Customer service and relations

. Telephone reception

COMMUNICATIONS & CUSTOMER SERVICE ACHIEVEMENTS

. Managed front desk for renowned, research lab, serving as main point

of contact for scientists,

students and the general public.

. Fulfilled scientists and students' research requests from electronic,

database library, and prepared significant, world-wide, direct

mailings.

. Broadcasted concise and clear announcements to scientists in remote

underground labs.

. Assisted in preparation for research lab's open house aimed to educate

interested citizens and enhance its public image.

. Gained working knowledge of medical terminology and insurance policy

standards.

. Communicated with medical offices, government agencies, attorneys, and

internal personnel to process and track account information.

. Provided excellent and knowledgeable customer service to antique

collectors.

ADMINISTRATIVE ACHIEVEMENTS

. Provide international scientists with extensive administrative

support.

. Transcribed theses for students and maintained electronic, scientific

database for research lab.

. Handled a daily caseload of over seventy workman's compensation

accounts: issuing and declining payments in accordance with company

policy.

. Delivered savings to national company by identifying billing errors or

discrepancies.

. Generated and submitted insurance forms in accordance with state

regulations.

. Completed daily accounting for auctioneer's store: recording and

depositing funds.

WORK EXPERIENCE

A.I.M Mutual Insurance Company, Burlington, Massachusetts, 2004-2010

Claims Service Specialist

Corresponded with medical, legal, government, and internal personnel to

efficiently and accurately process medical insurance claims. Consistently

updated databases and records. Processed over seventy accounts from in-

coming request to payment on a daily basis.

Garret Auctioneers, Danvers, Massachusetts, 1999-2004

Auctioneer Assistant

Managed store's day-to-day operations, assessing and pricing incoming

merchandise. Prepared, transported, and displayed items for auction. Built

relationships with vendors and customers.

Massachusetts Institute of Technology, Cambridge MA, 1996-1999

Administrative Support, Front Desk Reception

Responsibly operated an efficient, organized, and professional reception

desk. Offered excellent administrative support to researchers. Gained

knowledge of specialized software and used Micro Soft Word to type and

proofread scientific literature.

EDUCATION

North Shore Community College, Beverly Massachusetts

Credit accrued toward Paralegal Certificate

Massachusetts Institute of Technology, Cambridge Massachusetts

Courses in computer software and office administration

MILITARY

U.S. Naval Reserves

Security Group Administrative Support, Honorable Discharge

References Available upon Request

Contact this candidate