Customer Service Sales

Sahadatu Ibrahim

*** * ***** **

Los Angeles, Ca

90044

Contacts: 213-***-****

mail:**********@*****.***

Qualification Summary:

Graduate from the University of Ghana Legon.

Diploma certification from National Institutes of Information Technology

Occupational counseling/outreach and coaching

Community Addiction Support Outreach

Experience:

. More than eight years of sales and customer service experience has the ability to

work overtime

More Proficient in computer applications such as Microsoft Office and Internet Explorer,

windows,words,Sql,C++,Java,frontpage,html or any desktop application

• Great communication and presentation skills

• Proven ability to adapt well to challenges

. Work effectively autonomously or as a team member dedicated leader with a

professional, mature, and willing to work attitude

• Strong problem solving and multitasking skills and also has a good punctuality record

and a team player

Working Conditions. Easily adaptable to all working environment.

Experience Highlights: JULY 2010 –MARCH 2011

SCHUTZ SCS: Capable of meeting the most demanding requirements for efficient, secure and

scalable operational support. Handled a high influx of dynamic calls within a dynamic call

center environment. Managed multiple priorities and maintained effective results in a quota

driven workplace. Responded to customer inquiries and requests and resolved issues efficiently

and professionally. Exercised strong interpersonal communication skills with customer. Accepted

assignments with an open, cooperative, positive and team-oriented attitude. Utilized multiple call

center support applications to efficiently assist customers, staffs and employees.

FEBUARY 2008 - JUNE 2009

RHAPSODY RESTAURANT (EX –SUPERVISOR): This is a high paced office environment,

you have to be able to work well under pressure with speed and accuracy as well as been

confidence with a good sense of self esteem, which I did execute. Handle operations such as

taking appointments, Maintained budget and employee records, prepare payroll, and pay bills, or

monitor bookkeeping records. Used computer software to monitor inventory, track staff

schedules and pay, and perform other record keeping tasks. Checked quality of deliveries of fresh

food and baked goods. Managed third party vendors. Totaled receipts and balance against sales,

deposit receipts, and lock facility at end of day. Selected or create successful menu items based

on many considerations, and assign prices based on cost analysis. Hard working attitude, very

detail oriented. Excellent phone skills, order entry, creating prospect packets. Has problem

solving ability.

Work unsupervised. Excellent customer service skills. Was able to work every day as well as

weekends.

April 2004 – January 2006

JOY FM GHANA (CUSTOMER ASSOCIATE): Booking appointment for personalities

making appearance, worked tireless on researches and topics of the day programs. Conducted

surveys in schools and colleges .Worked closely with celebrities to be on shows. Arranging

music disks used and ensuring they are always in good conditions. Looking for interesting news

and current affairs on the internet. Trained new employees and those doing their attachments etc.

Educations

Adonten secondary school 1999- 2002

University Of Ghana 2003-- 2007

National Institute of Information Technology (NIIT) 2004-2006.

Salary: Negotiable

Reference is available upon request

Contact this candidate