Human Resources Customer Service
Resume:
LAUREN K. COTTEN
Burlington, NJ 08016
*******@*******.***
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PROFESSIONAL
EXPERIENCE
2/2003 12/2006 Human Resources Recruiter - Consultant
Volt Services Group/American Water, Cherry Hill, NJ (10 month assignment);
Kelly Engineering Resources/Medco Health Solutions, Willingboro, NJ (5
month assignment) Temple University, Philadelphia, PA (7 month assignment);
HRTek Corporation/The Sports Authority, Burlington, NJ (9 month assignment)
Full life-cycle, high volume recruiting efforts for open positions.
Filled 50+ positions at American Water and 100+ positions at Medco.
Conducted pre-screening interviews in person and via phone.
Scheduled and coordinated interview process for management.
Conducted applicant reference checks and background checks.
Maintained HRIS databases and resume'/requisition tracking systems.
Assisted HR Managers with new hire paperwork and orientations.
11/2001 7/2002 Human Resources Specialist
We Play It, Mt. Laurel, NJ
Developed and managed all Personnel files and employee handbook.
Established and implemented human resources policies and procedures.
Scheduled and conducted new hire orientations and hiring process.
Prepared offer letters, I-9s and H1B application paperwork.
Maintained all personnel information through company HRIS system.
Managed flexible spending accounts and benefits administration.
Assisted customer service with resolving relative problems and
inquiries.
3/2001 11/2001 Executive/Marketing Assistant
The Philadelphia Coca-Cola Bottling Company, Philadelphia, PA
Assistant to the Sr. Vice President of Sales and Marketing in a highly
visible support role.
Interacted daily with upper level management and corporate executives.
Prepared reports, memos and other pertinent correspondence.
Maintained meeting schedules and personnel records for the departments.
3/1998 11/2000 Recruiter/Job Developer
ARBOR Career Center, Philadelphia, PA
Conducted pre-screening interviews and job matching for various
positions.
Maintained employment verification information and retention records
Organized in-house job fairs and attended external job fairs.
Provided career counseling and coordinated career workshops.
Completed reference checks and background checks.
Developed job leads via networking with various employers.
Prepared information packets for business development and outreach.
Conducted new employee orientations and trained new staff.
8/1996 9/1997 Case Manager
Family Service of Burlington County, Mt. Holly, NJ
Supervised staff with tasks and services for the residents.
Organization liaison for school district meetings and community
activities.
Conducted new employee orientation.
1/1995 8/1996 Instructor Counselor
State of New Jersey, Juvenile Justice Commission, Bordentown, NJ
Organized in-house career and personal enhancement activities.
Prepared reports for the State Parole Board and various after-care
programs.
Conducted on-site progress hearings.
EDUCATION
Rowan University, Glassboro, NJ
Masters program: Student Personnel Services
Obtained 12 credits
Bowie State University, Bowie, MD
Masters program: Guidance & Counseling
Obtained 6 credits
Completed Masters level courses in Fundamentals of Counseling, Group
Dynamics, Child Psychology, Adlerian Counseling, Multi-cultural Counseling,
Human Services Policies & Procedures.
Hampton University, Hampton, VA
Bachelor of Science Degree
Business/Marketing
SKILLS
WordPerfect, Word, Lotus Notes/SmartSuite, Microsoft Outlook, Microsoft
Office 2000, Access, PowerPoint, Excel, ADP/HR Profile, iGreentree,
Virtualedge
REFERENCES
Available Upon Request
Contact this candidate