Customer Service Quality Assurance
Resume:
THAI NGUYEN
***********@*****.***
Cell: 951-***-****
Riverside, Ca. 92503
Home: 951-***-****
PROFESSIONAL SUMMARY & OBJECTIVE:
Career oriented professional currently pursuing the position of
quality assurance with an organization in need of someone to provide
top quality software.
HIGHLIGHTS:
.Proficiency in object oriented design and programming.
.Skilled at algorithmic design and implementation.
.Excellent testing and debugging skills.
.Devoted to producing clean and concise software code.
.Diligent, hardcore programmer.
.Excellent interpersonal communication and writing skills.
.Motivated and enthusiastic with developing large complex software
components.
.Team player - can work alone or cooperate with team members.
.Enjoys satisfaction of finding the optimal solution to a given problem.
.Friendly and enjoys assisting co-workers in work related issues.
.Solid telephone customer service skills.
.Can type 40 word per minute.
.Fluent in Vietnamese.
SKILL SET & PROJECTS:
.PHP .MYSQL .C++
.CSS .JavaScript
.DOM Scripting
.Ajax .DHTML
.Photoshop CS3
.XHTML .Dream Weaver CS3
.Turbo Lister
.Visual Studio .Symitar
.MSWord .Windows 95/98/200/ME/XP/Vista
.Notepad++ .Calyx
Point
.Built custom contest software for a non-profit organization. Software
includes real time data processing between
user and administrator.
.Built customer service chat messenger.
.Built the user mail messaging component of website. User can email
one another.
.Built chat room component of website. User can enter public or
private chat room. User can create private
chat room. User can invite other users to public or private chat
room.
.Built instant messenger component of website. User can instant
message one another via chat
room or buddy list.
.Built buddy list component of a website. User can add or delete
screen names from buddy list.
.Built photo gallery using ajax technology. User can view albums
continuously without having to refresh
web page.
EDUCATION:
Bachelor of Science, Computer Science
University of California, Riverside - June 2004
THAI NGUYEN
***********@*****.***
4194 Cirrus Way
Cell: 951-***-****
Riverside, Ca. 92503
Home: 951-***-****
WORK EXPERIENCE:
UNBORNLIFE.ORG, Riverside, Ca
10/08 - 09/09
Web Developer - www.unbornlife.org/index_inuse.php
. Designed and implemented web site - full backend. Worked
alongside with photoshop designer - sliced images and loaded them
onto website using xhtml and css. Built the full backend using php,
mysql, javascript, and ajax. Site includes chat messengers, user
emailing, dynamic data updates using javascript combined with ajax,
user login and user profile editing. Site maintains real time
relational interaction between user and admin. User submits
donation application while admin receives the application and
process it in real time.
MAGNON OPUS PRODUCTION, Riverside, Ca
08/07-12/07
Web Developer
. Designed and implementation of web projects using PHP, HTML,
MySQL, and JavaScript. Designed navigation,
site architecture, and functionality. Software used included
Dreamweaver CS3, Flash CS3, and Photoshop CS3.
Conducted website maintenance for one of the world's largest
international car rental business. Built components of an online
video game using ActionScript 3, Flash CS3, DreamWeaver CS3, PHP,
MySQL, HTML, and XML.
WINTRIPORT, Riverside, Ca
09/06-08/07
Business Owner
. Run an online business website via eBay, selling merchandise at
retailed prices. Merchandises are individually
loaded through Turbo Lister and sent through the internet to eBay to
be loaded to the online store. Conducts
customer service, keeps track of merchandise inventory, and customer
shipping information. Business is also
conducted offline as a wholesaler focusing on distributing automatic
transmissions to local mechanic auto shops.
PACIFIC TRANSPORTATION FEDERAL CREDIT UNION, Colton, Ca
09/05-01/06
Call Center Representative
. Handles inbound calls. Service customer's request such as
verifying savings and checking account balances, balance transfer,
reorder checks, create new accounts, issue new debit card, stop
payment, issue pin number to online banking systems, and cross
selling PTFCU's products such as HELOCS, auto loans, personal line
of credit, signature loans, certificate deposits, and MasterCard
credit cards.
REFERENCES:
Richard Lennox
SOUL INC.
2345 Arlington Ave
Riverside, CA 92503
Ryan Magnon
Magnon Opus Productions
1635 Spruce St.
Riverside, CA 92506
Contact this candidate