Customer Service Sales

DAN Q. TRUONG

***** ******* **** . ******, ** ***35 . 214-***-**** .

***.*.******@***.***

A results-oriented Customer Service Consultant with extensive experience in

diverse industries. Unwavering commitments to customer service, Ability to

build productive relationships, resolve complex issues and win customer

loyalty. Background encompasses extensive experience in Customer service

and IT consulting development in high-tech environments. Demonstrated

ability to learn products, services and procedures quickly and accurately;

explain concepts clearly to clients.

SUMMARY OF QUALIFICATIONS

. Self-motivated Customer Service Consultant with more than ten years

experience in customer care and consulting assignments combined, in

diverse of industries. Excellent customer contact skills, comfortable

asking questions and interviewing customers about their financial

situation and strong listening skills. Strength in identifying client

needs, providing solutions, problem solving, and developing time lines to

achieve on-target goals.

Products and services recommendations to Computer Expert

customers expertise

Excellent People/Leadership Skills Professional Customer Relationship

& Customer Contact Skills

Retail sales & Consulting Experience Bilingual (English & Vietnamese)

PROFESSIONAL EXPERIENCE

CellNet Wireless/Truong Yee Corp. (Operation Manager), Plano, TX

2008 - 2011

. Enforcing sales and providing the highest quality customer cares and

customer supports. Resolve customer complaints regarding sales and

service.

. Provide excellent customer service by greeting and assisting

customers, and responding to customer inquiries. Review operational

records and reports determine profitability. Keep records of

purchases, sales, and requisitions.

ACCENTURE (Client Care Manager), Dallas, TX

2007 - 2008

. Maintains knowledge of company products and services and customer

relations worldwide. Interviewed clients to collect information and

identified service needs. Performed product training and support

client request cases. Assessed and evaluated customer's reporting

needs to build strong relationships with customers following-up on a

regular basis.

. Provided customer a complete web traffic scanning and complete web

reporting system to for client's websites accuracy.

COLLABORATIVE TECHNOLOGY (Analyst Consultant)

2005 - 2007

. Gathered and analyzed client's needs to provide security system

according to client's requests. Redesigned and develop system as upon

client's recommendations and agreement.

. Developed and delivered Security Incident Report Tool for EDS (now

called HP) Global Security Group Redesigned existing Physical Access

Intranet site with ASP.Net, VB.Net, C#, SQL 2000.

MATRIX/Susan G. Komen (Analyst Consultant)

2005

. Interpret client's needs, resolved, designed and maintained client's

service expectations. Reviewed completed end product and delivered

satisfying solutions to clients. Documentation for various

development processes. Wrote and executed test plans.

. Completed new ASP.NET/VB.NET/C# applications to support the Breast

Cancer Foundation Organization. Also maintained and update multiple

applications developed using Classic ASP, ASP.Net, ADO.NET, SQL

Server.

TEK SYSTEMS (Analyst/Consultant)

2004

. Gathered and developed a stipulations system to support the Centex

Company's loan processes. Delivered satisfied end product a week

before the due date.

. Completed application developed using Microsoft technology with

ASP.NET with VB.NET, C# languages.

FUJITSU CONSULTING (Analyst)

2003

. Aggressively participated in gathered information from client's

managers and documented for developing billing management and system

deployment automated processes. Responsible for updating service

change requests during developing process and updating documenting all

changes.

. Delivered a completed Business Order fulfillment application for our

Sprint Telecom Company development with Apache Struts MVC framework.

Programmed to integrate with Oracle database server via JDBC and web

pages development using XML, JSP and Java.

BV SOLUTIONS GROUP (BVSG), INC., Overland Park, KS

1999 - 2003

BVSG is a global IT Consulting Service Provider that delivers rapid, fully

integrated, front-end and technology intensive back-end business solutions.

BVSG excels in developing disciplined processes for executing highly

technical projects within scope, on time, and within budget. BVSG is wholly

owned by Black & Veatch Corporation.

My various roles while at BVSG serving numerous clients as follow:

Analyst/Consultant/Web Developer:

. Anheuser-Busch - Developed web application that supported client's

complex training schedules by assisted in interacting with high level

managements clients for requirement gathering, examining business

processes.

. Time Warner Telecommunications - Analyzed service needs to develop,

implement, and deploy an automated provisioning system supporting

service activation utilizing a suite of Alcatel digital cross-connect

devices. Created detail documents to create automated provisioning

system. Coached team member to develop automated web provisioning

environment.

. General Motors Company, Detroit, MI - Analyst lead performed an on-

site analysis, development recommendations and performed verification

for the consolidation of an existing content management system. Wrote

development and test specification documents that later became

template for all GM contractors. Verified to ensure specifications

met all system requirements. Designed a detail test script based on

requirements and specification documents, and created test data to

test client's complex provisioning system ensuring the system was

completely bug free.

. Trans Systems Engineering, Kansas City, MO - Technical lead analyst

at, designed and completed an online shopping cart to process orders

for PC/laptops.

. Local Wheat Farmer - Designed and participated in the development of

an e-commerce web pages application to support farmers' equipment

sharing online.

. Local Medical Equipment Export/Leadwood Exports Company - Analyst web

developer participated in the design and modification of an

application to support online service credit application and equipment

purchase.

. Kansas Department of Transportation, Topeka, KS Helped reduced costs

and increased efficiency by implementing a Document Management System

that automated Kansas Department of Transportation processes.

. Black & Veatch Engineering, Overland Park, KS - Led a team of 15 at

for implementing Y2K remediation to ensure Y2K compliance.

EDUCATION

Bachelor of Science in Computer Information Systems

EMPORIA STATE UNIVERSITY,

Emporia, KS 1999

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