Customer Service Data Entry

****Thurmond Rd, Forest Park GA *****•404-***-****•******************@*****.***

Yolanda R. Woods

Objective

To work in a clerical environment as part of a strong and efficient team, utilizing my skills in data entry,

customer service, and administrative support.

E xperience

12/2006-Current

Department of The Treasury Chamblee GA

Data Transcriber

Performs original entry or supplemental data capture for a wide variety of tax

documents/forms from images/paper and other sources

Transcribes and key verify a variety of taxpayer prepared returns and related schedules and

documents

identifies missing, incorrect and unrecognizable data and take appropriate course of action

to resolve errors

Detail knowledge of wide range of documents and forms associated with program controls

and transcribing procedures

Knowledge of operating features of equipment to use in transcribing data.

Detailed knowledge of a variety of correction modes, procedures and status messages to

perform data capture.

10/2009-01/2010

MTS/DHL Forest Park GA

Encoder

Data entry- keying customer accounts, address, telephone numbers

Print labels for parcels, sort mail, by zip codes, route to proper area

Weigh packages/parcel, scan all parcel, assign delivery confirmation to packages that

require it

Keep detail record of all inventory processed

06/2008-2011(current)

Bank of America Atlanta GA

Q uality Clerk

Open and review IRS remittances(payments)ensure accuracy, properly endorsed, vouchers

and checks match validate payment amounts

Mail clerk-sorted incoming mail by zip codes, pulled certified cards, stamped receive dates,

directed mail to floor for distribution, operated Opex machine,

Performed other administrative duties as needed, made copies of checks, shredded

documents, counted and bundled documents for filing away

Operated Opex machine to open, sort and distribute mail.

10/2005-10/2006

Atherogenics Inc. Alpharetta GA

Data Management

Review, correct and process clinical documents using Verity Teleform, Adobe, Acrobat,

Clintrial 4.5, Windows XP and live link in accordance with Clinical Data Management

Plans.

Communicates directly with the Contact Research Organization to ensure formatting

accuracy of clinical documents. Capture data for questionable visits and send to CRO for

directions.

Contact this candidate