Engineer Customer Service

Joan E. Waite

805-***-**** ? ***********@*****.*** ? www.linkedin.com/in/joaniewaite

Education

University of Phoenix

Phoenix, AZ

Bachelor of Science in Information Technology

March, 2003

University of California San Diego San

Diego, CA

Certification in Healthcare Information Technology Spring

2010

University of California San Diego San

Diego, CA

Certification in UNIX Administration Fall

2005

Experience

Intuit Carmel

Mountain, CA

Systems Administrator Jan-Jul, 2009

Assisted in the administration of the financial servers for Intuit

Corporation the makers of Turbo Tax and Quicken software

. Updated security on Windows Servers.

. Used CA's DSM to install VAS for integration of Solaris clients in Active

Directory

. Checked and reported configuration of SNMP, Spectrum, DSM and WSUS for

pre-production Windows 2003 servers.

Viejas Alpine, CA

Datacenter Engineer 2006-2008

Worked alone on 12 hour shifts providing tier two administration and phone

support of the $150 million dollar datacenter for Viejas Enterprises a

major Indian gaming facility

. Monitored the reporting server clusters for the State of California and

Gaming Commission

. Administered Active Directory, NetBackup and Casino Management System

. First point of contact for trouble calls and escalation for IT Operations

during off hours

Qualcomm San Diego, CA

Associate IT Engineer 2004-2006

Worked alone on 10 hour shifts providing tier two administration and phone

support of global IT Operations for Qualcomm Corporation in their central

Network Operations Center

. First point of contact for trouble calls and escalation for IT Operations

during off hours

. Administered Symantec NetBackup for Qualcomm globally

. Award for "For your unsurpassed support of offshore Asia operations day

or night."

San Diego Data Processing San Diego, CA

Network Administrator II 1996-

2004

Lead IT LAN Engineer for the City of San Diego Metropolitan Waste Water and

Clean Water Departments and LAN support backup for other departments as

required

. Administered the Microsoft, Sun Solaris and Novell directory service,

storage, backup, print networks

. Evaluated and advised acquisition of software, hardware for network

upgrades

. General Manager's Award for supervision of LAN Support Personnel

Additional Information

Computer: MCSE, CNE, UNIX, Veritas NetBackup, VMWare, SAN, NAS, Network

Monitoring Software, Customer Service, Helpdesk, Healthcare IT

Certification, AA in Mathematics, Veteran

Interests: Reading, Volunteer Work, Bicycling, Water Sports, Traveling,

Technology

Contact this candidate