Customer Service High School

R E B E C C A C R A N O R -R O L A N D

***** *. **** **. *. Apt# 102 Owasso, OK 74055 620-***-**** *******.****@*****.***

Skills

Collections Multi phone lines Adobe Photoshop

Data Entry Proficient Micro Office Suite programs Hazard Waste training

Customer Service Online Order Processing Basic Administration

Cash handling Inventory Coordinator responsibilities

Power lift Data processing Activities Coordinator

Safety Controller

Professional Experience

City of tulsa : Water distrabution / emergency dispatch – Tulsa, OK

Ensured correct data was entered for proper record keeping, while answering a multi-phone line in assisting customers, each having

a situation that needed specific attention to reach a solution.

Office Assistant, Temp service for June 2011

Transferred correct data from city field worker’s jobsite “ticket” onto Excel based spreadsheet for permanent electronic

file/record.

Filed hardcopy “tickets” in physical file forms for more convenient access.

Answered phone calls that was a compilation of customer concerns of leaking hydrants, gushing water from cracked

pavement, customers that have “water in their meter can”, if calls were not related to the Distribution/Dispatch office, they

would be successfully transferred to the correct department, and or given a number to where they could find assistance.

Depending on what the calls concerned – I would have to enter or create a detailed “ticket” for a city field worker to go to

the problem address, what the issue involved, and where the issue was located at on the property.

Owasso Neighborhood market of wal-mart – Owasso, OK

Effectively served customers with fast, friendly service to ensure a positive lasting relationship with customers and their shopping

needs.

Deli/Bakery Sales Associate. January 2011 to May June 2011

Performed daily tasks of baking bread, using industrial fryer, making sandwiches, and salads to ensure fresh quality goods.

Effectively stocked bakery goods, performed price and modular changes often.

Fill party orders with precise detail, by communicating effectively with the customer and fellow team members.

Above all to assist customers with excellent service to ensure a positive shopping experience while building a lasting

relationship with Neighborhood shoppers.

K & S Oil company Coffeyville, KS

Smoothly maintained a high volume of various transactions with ease.

Attendant, October 2010 to December 2010

Multi tasked while operating the cash register along with other requested duties with ease.

Provided outstanding customer service to insure the increase of returning customers.

R E B E C C A C R A N O R -R O L A N D Phone: 620-***-**** Page 2

Effectively lowered theft and liability while protecting the company’s assets with observation and

awareness of the fast paced environment surrounding me.

Wal-mart Coffeyville, KS

Effectively stocked freight in a safe manner while performing other duties as requested.

Stocker, 2007 to 2010

Played a key role in ensuring freight was placed correctly and in a timely manner.

Valued backup cashier to insure fast and friendly customer service when requested.

Going above and beyond in assisting customers to insure the highest quality of customer service.

Boys & girls club usd 445 Coffeyville, KS

Responsible for managing children in a safe and enriching environment.

Group Leader, 2005 to 2007

Organized activities to encourage the children to learn about the importance of self worth and

teamwork.

Provided help with studies to prompt the significance of an education.

Managed children with behavioral issues to help them work through some of their hardships with

trained guidance.

In house receivables Coffeyville, KS

Provided administrative duties to decrease the loss of bad debit write offs due to delinquent loans.

Collections, 2003 to 2005

Successfully contacted customers through letters and phone calls to notify of delinquent loans

and how to render past payments.

Compiled outgoing and incoming information into an organized spreadsheet for corporate

reports.

Instrumental in reaching customers with non forwarding address and disconnected numbers.

Education & Certifications

field kindley high school Coffeyville, KS

Graduated with a diploma in General Studies, 2007

References

References are available upon request

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