Customer Service Administrative Assistant

Skills

Proficient with Microsoft Word, Excel, PowerPoint, Outlook; Quark Express;

Adobe Illustrator, In Design, Dreamweaver, and Photoshop.

Education

Westfield State College, Westfield, MA September 2006-May

2010

Bachelor of Arts in Liberal Studies, focus in Communications, Graphic

Design and Business

GPA: 3.0

Awards and Honors: Dean's List Fall 2008 - Westfield State College

Dean's List Fall 2009 - Westfield State College

Dean's List Spring 2010 - Westfield State College

Experience

American Eagle Outfitters Wrentham, MA

Lead Cashier September 2007-

Present

. Trains new employees in technology systems and customer service

. Payroll and cashier supervision

. Daily audit of receipts and employees

. Manages cash inflow and outflow

Gillette Stadium/TeamOps Foxboro, MA

Client Services May 2007-September

2009

. Aided patrons in stadium navigation and entry

. Implemented rules and regulations of stadium

. Resolved escalated issues of stadium attendees

Invensys Foxboro, MA

Administrative Assistant March 2005-

September 2005

. Updated employee information by inputting data into Invensys system

database

. Performed general office duties such as filing, copying, and welcoming

new employees

. Assisted the marketing department in various projects

McDonalds Plainville, MA

Crew Trainer September 2004-

August 2006

. Simultaneously took customers orders while also handling cash flow and

preparing meals

. Trained new employees in preparation, maintenance, and register duties

. Tended to restaurant facilities and maintained a clean and healthy

environment

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