Customer Service Manager

Attention: Human Resources/ Personnel Manager

Dear Sir or Madam:

I am writing to express my interest in being the Purchasing Manager for your business. I have

attached my resume for your consideration.

The review of my credentials will confirm that I am highly skilled, efficient and have the

expertise needed to be a successful asset to your company.

My loyalty and experience that I have acquired, will be a perfect fit, as well as, compliment

your already existing establishment.

Keen instincts

Work well as an individual or a “Team Player”

Positive attitude and multi-tasking capabilities, with a strong ability to skillfully plan,

prioritize and execute the responsibilities required and expected

Extensive experience and upkeep in inventory, customer service, inside sales, outside

sales, and warehouse operations

Manage employees and oversee daily operations

Manage complex projects under aggressive timelines

Strong leadership and communication skills and the natural ability to establish the

consensus among management to ensure proper procedures have been followed

The skill to diligently analyze, facilitate and execute a plan for unforeseen tasks that I

effectively and accurately complete and document

I would very much appreciate the opportunity for a personal interview.

Thank you in advance for your time.

Sincerely,

Randy Wade

Randall Wade

*******@*********.***

210 Crepe Myrtle Street Cell: 979-***-****

Lake Jackson, Texas 77566 Home: 979-***-****

Objective: Highly organized and detail-oriented Procurement Specialist, Assistant

Manager, Inside Sales Person, Outside Sales Person, and Warehouse

Manager actively seeking a challenging position where my skills and years

of experience will add value to benefit your current operations.

Specialty: I have extensive knowledge of controlling inventory and balancing operating

costs, allowing emphasis on increasing profit margin.

Experience: Gulf Coast Paper Company, Inc. 12.18.1980 – 11.15.2010

Purchasing

Obtain order and acquire product cost & quantities, including

freight/shipping expense to determine “actual” cost

Acquire, print, & analyze suggested re-order report from vendors

Review, work-up, create, enter, & print, then fax/call/e-mail and

expedite purchase order/requisitions

Schedule freight shipment from vendors

Oversee warehouse to confirm/verify all vendor merchandise ordered

is complete

Check status, assist, troubleshoot and resolve any shipping errors from

vendors

Receive purchase order/requisition into computer

Maintain inventory of stock and non-stock merchandise including

invoice & purchase order correspondence

Create, enter and facilitate direct shipments from vendors to

customers

Manage actual “flow” of inventory including, performing spot checks,

audits, notifying Corporate of any adjustments to assure inventory

accuracy

Regulate and move slow-moving/dead inventory

Create and enter branch transfers from Corporate as well as,

processing transfers from branch to Corporate

Supply accurate & current information and support regarding pricing,

vendor files, catalogues, literature, brochures MSDS sheets, etc…in

order to assist customers, Corporate office, branch management, sales,

office, and warehouse personnel

Print, analyze and resolve issues on re-order, and back-order reports

Customer Service

Extensive knowledge of customer service (e.g. creating, entering, and

completing customer orders)

Pricing quotes (request cost from vendors, calculate re-sale pricing,

submit bids)

Warehouse Operations

Supervise all warehouse employees (interview prospective new

warehouse personnel, arrange pre-employment drug screening, safety

training including continual safety meetings)

Administer verbal & written warnings, and terminations

Oversee all warehouse operations including maintenance on forklifts,

order pickers, delivery trucks (schedule repairs, inspections, and

registration records)

Verify, enter, and maintain current bin locations

Coordinate teams and count physical inventory

Outside Sales

Call on existing customers, and pursue potential new customers

I have also performed many job duties as needed (order business forms from Corporate,

distribute payroll checks, etc.).

Skills: Proficient in MS Word, Excel, Windows XP, Windows Vista, Windows 7,

Windows Live, Outlook Express, TRACS, APLUS

Education: Brazoswood High School – Diploma

References: Sonny Bratz Gulf Coast Paper Company Vice President of Purchasing

361-***-**** ******@**************.***

Tammy Trevino Gulf Coast Paper Company Asst. Director of Purchasing

361-***-**** ********@**************.***

Lola Trautwein Gulf Coast Paper Company Purchasing Assistant

361-***-**** ****@**************.***

Contact this candidate