Customer Service Technician
Resume:
Miguel A. Lopez
Brownsville, Texas 78520
**********@*****.***
OBJECTIVE
Searching for a diverse environment where I could expand my knowledge in my
field of study in which I could demonstrate my knowledge and abilities.
EDUCATION
DELL Certification
2006-2006
. DCSE 2005 certified
Texas State Technical College Harlingen,
TX
AA Computer Maintenance Technologies.
2001-2006
Member of the NIM club and CSMT club.
Ambassador for TSTC Harlingen
Apprentice from the college computer administrator.
PROFESSIONAL EXPERIENCE
Crystal Tech Webhosting
Brownsville, TX
Server Operations
2008- Present
. Windows and linux phone and chat support
. Email client support (mac mail, entourage, outlook, thunderbird and
others)
. Trouble shooting code. ASP, NET, Coldfusion, PHP, AJAX, Javascript, Perl,
HTML and others
. Server configuration for windows 2003,windows 2008 and linux cent os
. Virus clean up and security breach prevention.
San Benito CISD
Computer Technician
. Assist faculty and staff with computer related issues.
. Maintain mac and pc laptops,servers and desktops.
. Upgrade and repair educational software and hardware.
Texas State Technical College
Harlingen, TX
Computer Lab Technician
2006-2007
. Maintain desktops and laptops updated and in operating conditions.
. Fix peripherals.
. Assist students with MS Office questions.
. Configure and manipulate software to adapt with different software.
. Proctor testing.
Magic Valley Concrete
Brownsville, TX
Technician and Plant Manager
2004-2005
. Maintain computers for four companies in working conditions.
. Repair and work with Ace-co and Dell computers.
. Coordinate day by day activities and supervise twenty two people.
. Dealt with customer service concerns and needs.
. Inventory control for the concrete plants.
. Responsible of DOT inspections of vehicles and drivers to be with DOT
accordance.
Quality Data Imaging Brownsville, TX
Technician
2004-2004
. Executed daily file retrieval to Seagate mainframe.
. Adjusted programs to be in operation with peripherals.
. Trained personnel on operations of software.
. Retrieved and dealt with imaging conversions.
Transmaquila Brownsville, TX
Technician and Dispatcher
2003-2004
Maintain computers in working conditions.
Update software being used by the company.
Coordinate and manage nineteen people.
Responsible for import and export paperwork.
Supervised Maintenance on eighteen wheelers to be with D.O.T. standards.
SKILLS
. Bilingual - Spanish and English
. Knowledgeable in electronics components
. Program manipulation - Compatibility issues
. Customer Service Training and Repair Training
REFERENCES
References upon request.
Contact this candidate