Customer Service Sales

Akil M. Chevalier

Address: *** ******* **** **********, ** 23325 Phone: 757-***-**** **********@*****.***

SUMMARY

A highly motivated professional with exceptional organizational skills and exemplary ability to

multitask. Expertise in information technology, computer sciences and customer service.

EXPERIENCE

DOMINION ENTERPRISES

Co op Support Specialist, Norfolk, VA

08/07 Present

• Processed all insertion orders, debit and credits

• Handled claims for Co op reimbursement.

• Communicated with delinquent customers to obtain payment.

• Displayed a high level of customer service in resolving sales rep disputes

DAVIDSON, DAVIDSON AND KAPPELL LLP

Office Assistant/File Clerk, New York, NY

04/06 06/07

• Processed and delivered all incoming and outgoing mail; operated mail machine, provided

administrative support to the Mail Dept. as needed

• Maintained accurate file list and shelves by adding new files to department file list,

updating applicable indexes, removing files for departments' offices and re shelving

according to department procedure

• Filed correspondence, court documents and other records in alphabetical or numerical

order, or according to client category

• Classified material when classification is not readily discernible

PULSE CLOTHING STORE

Retail Manager, New York, NY

2002 2006

• Maintained the stability and reputation of the store by complying with legal requirements

• Educated staff on sales products and customer trends

• Implemented training course for new recruits while speeding profitability.

• Utilized diplomatic skills and research to resolve consumer problems

• Completed store operational requirements by scheduling and assigning employees.

EDUCATION

Tidewater Community College, Norfolk, VA May 09 –

May 11

• Associated in Applied Science Information Technology(Database Specialist)

SOFTWARE SKILLS

• Highly proficient in: Windows XP, MS Office

• Knowledge of: UNIX, DOS, C++, HTML, CSS, PL/SQL and SQL

Contact this candidate