Medical Assistant Customer Service

KIM ESTELLE CLARK

***** **** ****** *****, ******, Colorado 80013

Home: 303-***-**** * Cellular: 760-***-****

E-mail: *********@*****.***

OBJECTIVE

A position as a Laboratory Assistant / Phlebotomist in a congenial environment, with the

opportunity for advancement and growth, based on my experience and job performance.

SUMMARY OF QUALIFICATIONS

* Six years as Laboratory Assistant * Seventeen years as Phlebotomist

* Nineteen years in Customer Service * Two years as Laboratory Specialist in U.S. Air Force

* Works well with others * Positive outlook

* Enjoys meeting new people * Personable and articulate

RELATED EXPERIENCE

LITTLETON ADVENTIST HOSPITAL, 7700 S BROADWAY • Littleton,CO November 2008 – May 2011

LABORATORY SERVICES TECHNICIAN

Perform Phlebotomy procedures on inpatients and outpatients of all age groups. Immediate response to

trauma’s, cleveland -trauma’s, code blue, code white, code sepsis, and stroke alerts. Remain available for

rapid response patients. Collect, receive, or verify specimens promptly. Notify floors of any pending

uncollected, or unverified specimen orders. Order enter, add on, or cancel certain tests using specific coding

system. Register, STAT order tests, through MYSIS PAML for outpatients. Record verbal doctor’s orders

and read back. Assist staff with information regarding specific specimen collection, handling, amount and

which test tube to use. Monitor uncollected specimens status per shift and communicate with medical

technologist and other phlebotomists of any specific timed therapeutic drug monitoring, missed patient draws,

combative or same last name patients. Clean and stock phlebotomy/processing area, and outpatient draw site.

Daily check email and stay informed of updates in Medi-Tech. Keep mandatory JCAHO and hospital

required tests up to date. Track all processed specimens sent to other sites, be aware and bring any unsolvable

problem to the attention of the Supervisor, Charge Tech, and Lab Director. Acknowledge tests with

insufficient quantity, or missing specimens. Verbally notify Bloodbank Tech or Charge Tech of any pink

blood request slips or Baylor Studies. Prioritize draws per status.

REGIONAL WEST MEDICAL CENTER, 4021 Ave B • Scottsbluff, NE October 2005 – August 2008

CERTIFIED PHLEBOTOMIST

Obtained venous and arterial blood specimens from patients of all age groups. Responded immediately to

trauma, code blue, code obstetric emergency(code obe), chest-pain protocol and rapid response patients.

Collection, receipt or verify specimens. Monitor and follow-up on uncollected tests. Clean and stock

phlebotomy, outpatient draw site, and urinalysis section. Keep track of daily updates and changes via email,

newsletter, or daily notices. During night shift: run quality control for urinalysis, HCG, and glucometers.

Separate and organize A.M. draws. Keep JCAHO tests up to date. Adapt to any changes.

SAINT DAVID’S MEDICAL CENTER, 919 EAST 32 Ave • Austin, TX November 2004 – June 2005

ND

LABORATORY ASSISTANT

Perform Phlebotomy procedures on inpatients and outpatients of various age groups. Order enter tests

specified by physician. Assist staff with information regarding specific specimen collection and amount.

Process specimens promptly. Critical stats : heart bypass labs, cardiac enzymes, trauma, or surgical

complication labs had to be handed directly to the technician for immediate testing. Access CPL computer

system for order entry or result inquiry. Manually order enter reference tests from other reference labs or

sister hospital. Read and acknowledge E-mail in Medi Tech computer system on a daily basis. Keep JCAHO

and Medicare tests current.

KIM ESTELLE CLARK

Home: 308-***-**** * Cellular: 760-***-****

VICTOR VALLEY COMMUNITY HOSPITAL, 15248 11th St. • Victorville, CA September 2000 – January 2004

CERTIFIED PHLEBOTOMIST/LABORATORY ASSISTANT

Perform venipuncture on patients of all age groups. Register, order enter tests per physicians request. Central

processing. Assist medical technologists with testing. Verbal and written notification of panic values and

inform tech. Monitor uncollected tests. Keep account of supplies. Printout patient summaries for inpatient

charts, medical records, and inpatient/outpatient clinic reports. Follow standard procedure for initiating federal

and non-federal chain-of-custody drug urinalysis testing. Monitor lab status per shift and communicate with

medical technologist. Perform all microbiology tests, make slides, and plate. Monitor blood culture machine.

Maintain, clean, and run quality control/calibration with tech approval when required on Dade Dimension Rxl,

or PFA, Beckman/Coulter Hemax, or ACT, MLA 1600C ACA, and Boehringer/Mannheim Chemstrip Urine

Analyzer. Unpack and store incoming stock: human Immunoassay controls and flex reagents, and such. Run

RSV, Strep A, and Rotovirus tests. Plate and incubate microbiology specimens. Make and stain slides for micro

and hematology as needed. Create bodyfluid slides with cytospin. Airfuge any lipemic specimen. Keep

JCAHO and Medicare tests current. Maintain CPR, AED, NVCI, and Standard and Isolation Precaution

certificates.

WHITEFIELD MEDICAL LABORATORY, 764 Indigo Court • Pomona, CA April 1999 – October 2000

CERTIFIED PHLEBOTOMIST/COURIER, SUPERVISED MEDICAL ASSISTANT

Obtained specimens from various locations in Southern California. Performed venipunctures on

patients in rehabilitation, hospice, convalescent, extended-care, home-health care and outpatients

ranging from infants to elderly. Prepared specimens for transport: centrifuge spinning,

separating, and packing. Transport specimens to main lab in Pomona. Stat labs were taken

directly to approved hospital for stat orders. Provided on call temporary phlebotomy service to

contracted draw sites. Scheduled appointments for radiology and ultrasound department in the

Montclair lab. Assisted Dr. Young (Monterey Park draw station) with back office and laboratory

duties. Performed DNA Paternity testing in Pomona for legal firms. I was on-call 24-hours a

day, 7-days a week.

HEALTH CARE CLINICAL LABORATORIES, 500 E. MTN. VIEW • Barstow, CA September 1997 – August 1998

CERTIFIED PHLEBOTOMIST

Established specimen collection sites in Barstow and Apple Valley. Order enter tests for main lab in Cerritos.

Kept a daily log of patients. Collected and prepared specimens for shipment to main lab. Initialize and track

test results. Clean, sanitize, and stock work area. I managed a weekly inventory of supplies. Daily faxed a

manifest of incoming shipment. Shipped specimens daily.

MEDICAL ASSISTANT, DR. SIVA ARUNASALAM,500 E. MTN. VIEW • BARSTOW, CA September 1997 – August 1998

18095 HWY. 18, SUITE A • APPLE VALLEY, CA

Scheduled appointments, called in approved prescription refills, tracked authorizations and/or

test results. Assesed patients for Dr. Gobezie, Dr. Arunasalam, and Dr. Melvani. Updated patient

records. Assisted Dr. Gobezie with proctosigmoidoscopy. Performed venipuncture as required.

Performed Medical Assistant duties: weight, blood pressure, temperature, prescription change,

and EKG set-up and monitoring (with or without magnet). Gave allergy, B12, TB tine injections

per physicians orders. Informed physician of any changes to patients healthcare plan.

BARSTOW MEDICAL GROUP, JESSICA BASA, 309 E. Mtn View • Barstow, CA March 1997 – June 1997

CERTIFIED PHLEBOTOMIST

Scheduled and confirmed appointments. Initialized and tracked authorizations. Prepare and

update patient records: record vital signs, log complaints, note changes. Chart growth

development for all pediatric patients. Assist in front office when necessary. Assisted in physical

examinations: annual female specific exams, stitch removal, and wound dressings. Performed

macroscopic urinalysis and HCG Diagnostic tests per physician order. Learned and performed

EKG analysis. Performed venipunctures as requested. Gave TB tine, hepatitis, allergy, influenza

and Depo-Provera injections with physician approval. Instrument sterilization via autoclave.

Maintain, clean and log the centrifuge, autoclave, and biohazard refrigerator daily. Be cognitive

of expiration dates on drugs and perishable stock. Stock and organized sample medicines and

supplies.

KIM ESTELLE CLARK

Home: 308-***-**** * Cellular: 760-***-****

STAFFING SOLUTIONS • Victorville, CA January 1996 – September 1997

CERTIFIED PHLEBOTOMIST

Worked as a temporary phlebotomist at various labs for contracted periods. Duties and expectations were

given upon arrival.

U.S. AIR FORCE, Wright-Patterson A.F.B., • Dayton, OH August 1982 – May 1984

MEDICAL LABORATORY SPECIALIST, AIRMAN 1 CLASS

ST

Trained as a Laboratory Phlebotomist/Technician. Learned and mastered venipuncture, urinalysis, HCG

diagnostic testing and plating for microbiology; prepared slides for Wright and Gram stains. The complete

immersion in laboratory techniques, standards, and protocols solidified the foundation for my career goals and

aspirations.

& EDUCATION

TRAINING

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MULTISKILLED CERTIFICATIONS INSTITUTE, OVERLAND PARK, KS CERTIFIED, OCTOBER 2003

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BOSTON REED EDUCATIONAL SERVICES, SAN BERNARDINO, CA CERTIFIED, JANUARY 1996

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BARSTOW COMMUNITY COLLEGE, BARSTOW, CA 41 CREDIT HOURS, 1985

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• • 1,273 CREDIT HOURS, 1984

SCHOOL OF HEALTHCARE SCIENCE, WRIGHT-PATTERSON A.F.B

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• • 5 CREDIT HOURS, 1983

MIDWESTERN STATE UNIVERSITY, SHEPPARD A.F.B

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• • CERTIFIED, MARCH 1983

SCHOOL OF HEALTHCARE SCIENCE, SHEPPARD A.F.B

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• • GRADUATED

BARSTOW HIGH SCHOOL, BARSTOW, CA

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