Customer Service Security

DANIELLE M. RICE

**** *** ****** *** *****: 757-***-****

El Paso, Texas 79936 ********@*****.***

PROFESSIONAL SUMMARY

Professional Representation . Outstanding Communication .

Customer Service Excellence

Highly motivated, solutions-focused professional with over 6 years of

administrative and customer-service management experience across diverse

industries. Combine sound time and resource management skills to implement

strategic administrative and operational initiatives to enhance

productivity, client service, and overall bottom-line performance.

Possess exceptional interpersonal and communications skills with the

proficiency to build and maintain strategic business/client relationships

while interfacing positively with people of diverse backgrounds. Respected

as a lead-by-example professional with a reputation for accomplishing

organizational objectives and delivering results; committed to achieving

the highest standards while consistently surpassing established goals.

Core Competencies:

. Client/Public Relationship . Human Resource

Support

. Office Administration . Records/File

Management

Currently Hold Top Secret Security Clearance

PROFESSIONAL EXPERIENCE

USFalcon Inc. 2009 -

2010

Program Assistant

Fort Bliss, Texas

Oversee administrative services and security management including,

procurement, human resources and program support for the Mobile Training

Team (MTT).

. Developed internal administrative policies and procedures, coordinate

and monitor transactions, ensure that deadlines are met, prepare a

variety of reports.

. Ensure that all team members remain current with their DOD computer

user's agreement and courses.

. Control the official schedule, respond to and coordinate

correspondence, arrange for briefing materials, and prepare reports to

ensure suspense is met.

. Collect, evaluate, and analyze weekly reports from trainers,

instructors, and site lead; prepare final reports to be forwarded to

corporate managers and directors.

CEVA Logistics

2009 - 2009

Domestic Specialist El

Paso, Texas

Maintained all aspects of shipment delivery and control to include

scheduling, document control, issue process flow, process flow, document

reconciliation and customer service.

. Opened and closed delivery orders and inputted data into the system;

tracked work orders, loaded, scheduled and tasked work centers being

performed to look up and print reports.

. Delivered outstanding customer service and handled all assignments and

service support functions including entering customer information and

transactions.

. Responded to customer requests, answered questions, and handled

customer problems in a direct manner, treating the customer with

dignity and a positive attitude.

DANIELLE M. RICE

PAGE 2

Northrop Grumman Corporation

2008 - 2009

Security Assistant II

McLean, VA

Performed security administrative duties to include processing incoming

and outgoing classified shipments; processed incoming and outgoing

classified visits.

. Produced employee, guest badges, identification cards, and security

card readers for 20,000 IT Sector employees.

. Verified accuracy of information in JPAS and SecurTracker prior to

issuing clearances. Inputted contractor information into PeopleSoft to

issue MyID.

. Assisted employee's email/phone requests to the IT Sector Badging

Office; updated and/or modified program Security Operating Procedures

(SOPs).

. Provided onsite security support activities in the areas of Program,

Personnel, Physical, and Information Security.

Northrop Grumman Corporation

2007 - 2008

Security Coordinator/Receptionist II Falls

Church, VA

Performed security and administrative duties to include daily

coverage of phones, mail and customer service.

. Provided daily phone coverage to include directing and screening calls

as appropriate within the company.

. Acquired monthly kitchen and paper orders for all floors.

. Arranged daily visit authorizations for employees and others to gain

access to restricted areas in the building.

. Assisted Security Manager by providing administrative and operational

support as needed on a daily basis.

. Communicated visitor arrivals to all sponsors and issue all visitors

badges.

. Utilized the access control system Lenel; to assist in access control

duties (e.g. granting/removing access).

DANIELLE M. RICE

PAGE 2

Following are additional titles and roles demonstrating administrative

program management and clerical support experience:

Northrop Grumman Corporation 2006

- 2007

Office Assistant II Newport

News, VA

Anchor Auto Sales 2006

- 2006

Office Clerk Egg

Harbor, NJ

EDUCATION

First Colonial High School

Diploma

References Available Upon Request

Contact this candidate