Sql Server Engineering

ANTHONY L. NORMAN

**** ********** **, #*, ********, GA ************@*****.*** 678-***-****

Corporate Value

Innovative data modeler who can interface between IT groups, DBA, and

functional areas and always provide solutions to make business objects,

reports, and loads more efficient to provide better quality and enhanced

business intelligence to our clients.

Software Experience

Oracle 10g, PL/SQL, Java, Oracle Discoverer, Shell Scripting, SQL Server,

Excel, Access, Crystal Reports

Career Experience

Alorica, Inc. Kennesaw, GA May 2010 - Present

Current Position: AT&T Business Care Specialist

Handled a career shift and becoming an excellent Customer Support

Representative, supporting AT&T wireless customers, requiring fast-

thinking, multi-tasking, and also being courteous and patient while

resolving customer billing inquiries, technical issues, and providing

thorough product knowledge of both domestic and international wireless

features.

Crawford & Company Atlanta, GA Sep 1997 - Aug 2009

Last Position: Senior Technical Consultant

Project Lead that inherited a mission critical Oracle 10g data interface

with 93% average transaction acceptance rate, greatly improved acceptance

rate to 99%, through providing data modeling expertise, working with key

functional areas, and the client's IT group to correct business rules

implemented through business objects which included Java classes, views,

PL/SQL scripts and packages. Through the efforts of my technical team, the

client (Sompo Japan) renewed their contract with Crawford in 2009. $400

million in transactions processed through the interface.

Lockheed Martin Marietta, GA May 1988 - Sep 1997

Promoted from Manufacturing Engineering to Computer Aided Manufacturing

where I advanced from systems analyst to technical specialist, implementing

and supporting MRP systems on IBM, Unisys, and Unix platforms.

Formal Education

Strayer University Roswell, GA April 2010 -

Present

Broadening abilities through study of Corporate and International Finance

and Investment Analysis; on track to complete my MBA in Finance in

December, 2011 with a current GPA of 3.75/4.0, aided by credits earned at

Georgia State University.

Purdue University West Lafayette, IN Sep 1979 - Aug

1983

Completed Bachelor's of Sciences in Industrial Engineering.

Contact this candidate