Customer Service Engineer
Resume:
PROFESSIONAL RESUME of Kenneth W. Burrough
Brandon, FL. 33511
PROFESSIONAL OBJECTIVE
Opportunity to utilize comprehensive skills in the diagnosis and repair of
computer, electromechanical and/or telecommunications equipment.
SUMMARY OF TECHNICAL QUALIFICATIONS
6 months of customer service experience with Wincor-Nixdorf
15 years of customer service experience with NCR.
10 years of customer service experience with CalComp.
4 years of production experience with CalComp.
4 years of military experience in the US Marine Corps.
SUMMARY OF PROFESSIONAL QUALIFICATIONS
Customer Focused
Positive work ethic
Professional image
Proficient communications skills
Good working relationship with managers, customers and co-workers
Familiar with Metrics, SLAs, SAMMs and Parts Mgmt.
Experienced in office management
Experienced with Excel, Word, PowerPoint and Outlook
Proficient in parts, asset, expense and account management
Experienced in a diverse range of markets and environments
Familiar with a range of tools, test equipment and industry standards
Available for spontaneous travel
Self-motivated or team-oriented
CUSTOMERS SERVICED
WalMart
Darden Restaurants
AT&T
Cisco Systems
Bank of America
7 Eleven
Wells Fargo
Starbucks
Wachovia
Suntrust Banks
US Bank
Target
Jackson-Hewitt Tax Offices
Lowe's
Home Depot
Sam's Club
Publix Supermarkets
Kohl's
Pizza Hut
Etc.
TECHNICAL EXPERIENCE
Sept.2010 to Present - Owner @ iSitevideo Productions
Video Production, Website Building, Social Network Sites
March 2010 to Sept. 2010 - Second Line ATM Technician @ Wincor-Nixdorf
Performing diagnosis and repairs, site preps and installations,
modifications and upgrades to Automated Teller Machines
April 1994 to March 2010 - Customer Engineer @ NCR Corporation
Performing diagnosis and repairs, site preps and installations,
modifications and upgrades to a diverse range of products, including:
Networking Systems
AT&T Central Office equipment
Assorted Cisco Systems equipment
Assorted LAN and WAN equipment, including
Switches
Routers
CSU/DSU
56k/T1/T3/ISDN circuits
DC switching power supplies
Fiber/Ethernet/Coax Cabling
Patch panels
Demarcs
Loopbacks, etc.
Automated Teller Machines
All NCR models
Several Diebold models
All Wincor models
Triton
Tidel, etc.
Document Processing Systems
NCR 7766, 7780 and iTRAN series image processors
Banctec reader/sorters
Point of Sale Systems
NCR
IBM
Laser printers
Siemens/OCE 209*-****-**** high speed printers
Lexmark
Graphics plotters and printers
All Calcomp models and equipment
Assorted Servers, PCs, Laptops and workstations
Dell
HP
IBM, etc.
Kiosks
Blockbuster Video Terminals
Reservations Terminals
Software
Microsoft Office
Microsoft XP
August 1980 to April 1994 - Customer Engineer @ CalComp Inc.
Four years in the manufacturing environment, ten years in the customer
environment. Performed diagnosis and repairs, interfacing and
installations, modifications and upgrades to a diverse range of graphics
products, including:
Vector plotters (all small and large-format)
Direct and Indirect Thermal printers/plotters (all small and large-format)
Laser printers/plotters (all small and large-format)
Electrostatic printers/plotters
Graphics design workstation (UNIX-based)
Digitizers (all small and large-format)
Computer Operated Microfiche systems
Device Controllers
Device drivers
CAD systems
February 1977 to June 1980 - ATC Communications Technician @ U.S. Marine
Corps
Performed diagnosis and component-level repairs, installations,
modifications and upgrades to communications equipment used in mobile Air
Traffic Control facility and training center.
Equipment maintained includes:
Multi-channel, multi-frequency transceivers
Single channel receivers
Magnetic Tape Recorders
Switchboards
Intercoms
Transportable communications facilities
EDUCATION
Extensive factory and factory authorized training for:
NCR
Wincor
Diebold
Triton, Tidel
Siemens/OCE
BancTec
Cisco
3Com
Cray
Cal Comp
AT&T products, etc.
Advanced electronics training through U.S. Navy Avionics program
Self-study programs for Network and PC technologies
Cal. State University Dominguez Hills from 1975 to 1977
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