Sales Engineer
Resume:
SHIVANI JHA **** Lick Mill Blvd ( Santa Clara
( CA - 95054
*******.***@*****.***
Business Analyst * Sales Operations * Reporting
Analyst
Business Operations specialist with excellent analytical, reporting and
communication skills. 10 years of cumulative experience including business
operations analysis, marketing analysis and inside sales operations. Key
focus areas: Revenue and Sales forecast, regular reporting (Trends and
summary), Revenue reconciliation and mastery of key business operations
tools.
CORE STRENGTHS
. Goal-oriented technology sales & business operations professional with
successful experience in:
> Getting to the decision maker
> Discerning customer needs and preferences
> Situational Self Leadership - driven and motivated
> Aptitude for analysis and communication
. Respected for depth of product knowledge, can easily identify
needs/problems and recommend solutions
. Able to ask the right questions to get to the heart of customer/staff
needs
. Excellent management and client contact skills demonstrated by a record
of accomplishments
. Passion for telling success stories, building business, and working
closely with clients and staff to create success
. Excellent project management skills: organized, analytical and detail-
oriented
. Effective team player with outstanding communication and interpersonal
skills
. Technically oriented, able to grasp new technologies quickly
TECHNICAL / PROFESSIONAL SKILLS
. Oracle Financials -eSuite, 11i
. CRM packages : Salesforce.com (SALESFORCE ADMIN CERTIFIED )
. Business Objects
. QuickArrow
. MS Office : MS Excel, MS Word, Powerpoint
. Operating Systems: Windows 98/NT/2000/XP, Graphics Designer,
Languages/Web Development: HTML
. Excelsius Certified
CAREER HISTORY
Business Operations Analyst
Symantec Corp (JAN 2007 - OCT 2010)
. Manage and drive communication of various sales reports, working
closely with the Education training coordinators, OSG (Operational
Sales Group), Revenue Accounting and Finance
. Worked in Oracle eSuite researching orders and bookings and working
closely with Order Management group
. Main point of contact to facilitate report related issues and questions
from the sales and delivery teams - managing multiple cross-
organizational relationships
. Support finance with revenue reconciliation
. Driving efficiency by being a change agent : Identified and championed
WRS enhancement
. Inherited and managing 'backlog elimination' of issues
. Created Dashboards for executive viewing using Excelsius as a tool.
. Generated reports using Business Objects for all BU purposes
. Primary driver for forecast, revenue reconciliation for LATAM, EMEA,
APAC regions
SHIVANI JHA ( PAGE 2
Sales Operations Administrator: Global
English Corp (MAR 2005 - DEC 2006)
. Member of Salesforce CRM implementation task force ( admin certified)
. Promoted to salesforce.com administrator. Extensive knowledge in
reports, quotas, forecasting and workflow arena.
. Created customized reports and dashboards in Salesforce pertaining to
company specifics.
. Create different portals and access for separate BU's with in the
company eg Sales, Finance, HR.
. Managed MS Access Database for contracts and legal documentation.
. Managing accounts for Account Executives and Sales Field Force
. Driving client Survey and Analysis.
. Support Finance and Legal to achieve revenue recognition
. Developed business plans to eliminate pain points of clients.
. Documenting sales operations and account operations processes to
simplify training procedures in the future.
. Researched group cross-functional needs, creating specifications,
project timelines and deliverables for ISO driven projects.
Inside Sales Analyst: RS-UNIX,
IBM re-seller ( MAR 2004 - NOV 2004)
. Managed own accounts as well as house accounts to increase revenue.
. Conceptualized and managed product promotions via direct mail, fax, and
e-mail.
. Assisted and advised customers on the new products and packages.
. Cultivated client relationships, increasing customer satisfaction and
repeat sales.
. Worked closely with account managers monitoring their accounts.
. Learnt Operations side of the sales process
. Formatted a new system for quotes and offer letters
Software Sales Engineer: California
Software Labs (JAN 2002 - JAN 2004)
. Developed product presentations for sales conference and strategic
partners
. Developed graphical presentation material for sales representative's
proposals to clients.
. Planned and coordinated trade shows/events; Coordinated logistics and
developed show plans for ten trade shows, including goals, objectives,
timelines and tasks while acting as liaison for all exhibitors, vendors
and contractors
. Projected and fulfilled financial forecast for quarterly projects,
tradeshows, and freelancers.
. Conceptualized and managed product promotions via direct mail, fax, and
e-mail.
. Identified and evaluated event marketing opportunities. Secured and
coordinated co-exhibiting opportunities with strategic partners
. Promoted to product management of DWG (autocad) product, with final
responsibility for all aspects, including sales, support, and product
Product Marketing Specialist/Support Engineer:
BioGenex (JUL 2000 - JAN 2002)
. Competitive/Comparative and Vertical Market analysis to gather and
document viable information to help product position
. Extensive interaction with internal clients to help understand project
requirements more effectively.
. Taking part in the organization of various Trade Shows and Expo's for
the company.
. Taking part in the Documentation and analysis of the clients'
requirements to ensure total satisfaction of their product.
. Updating the website with content consisting of the latest news
releases and other viable information to appeal to our clients.
. Taking part in the documentation and creation of various marketing
materials covering our services and product offerings.
. Complete understanding of our product and active participation in
marketing our services and product offerings.
. Supporting network issues for external clients
EDUCATIONAL SUMMARY
Stanford University - Strategic Marketing
YCCE, Nagpur University - BE in Electronics and Electrical engineering
Miranda House, Delhi University - Economics
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