Customer Service Assistant

Chelsea Whitton

** ******** ****** *** *, Jamaica Plain, MA 02130

508-***-**** . *******.*******@*****.***

PROFILE: Creative, innovative, tech-savvy writer, photographer,editor and

reporter with a passion for working with the public through outreach,

creative development and writing. Fosters an environment for learning and

inspiring with effective communication skills and articulate public

speaking with Spanish speaking and reading capability.

EXPERIENCE:

University of Massachusetts Amherst Dining Services Blue Wall Cafe and

French Meadows Sept. 2008 to May 2011

Barista/Food Prep

. Made coffee drinks, prepped food, created sandwiches

. Helped supervise, stock shelves and ensured that customer service was

the number one goal

Daily Hampshire Gazette, Northampton, MA

Health Desk Intern

Jan. 2011 to May 2011

. Wrote weekly features for the section covering a wide range of health

stories, advice and tips

for readers

. Interviewed a wide variety of professionals within the health field,

such as doctors, internists,

psychiatrists, social workers, urgent care nurses and press offices

for hospitals

. Responsible for writing and editing healthy notes and briefs

Massachusetts Daily Collegian, Amherst, MA

Assistant Editorial-Opinion Editor

Sept. 2010 to May 2011

. Edited and wrote for the editorial-opinion section

. Discussed topics with columnists, pitched column ideas and managed

staff of 20

. Planned the Friday edition, point-counterpoint

Copy Editor Sept. 2009 to

May 2010

. Edited weekly for New England's largest college daily

. Associated Press Style proficient, edited around 25 stories in three

hours

. Required thorough fact checking of sports, University events, arts,

names and media headlines

Preservation Society of Newport County, Newport, RI

Tour Guide July 2010 to

Sept. 2010

. Worked full-time in the Breakers mansion and the Marble House mansion

. Directed guests and provided historical information to over 2,000

guests a day on weekends

and about 1,000 guests on weekdays

Worcester Telegram and Gazette, Worcester, MA

Intern May 2009

to Aug. 2009

. Interned for the Flash, the Worcester Telegram and Gazette's former

weekly Central, Mass.

publication office

. Assisted with Worcester Living Magazine editorial work

. Reported, interviewed and co-edited for the Northboro/Shrewsbury

Flash

Newport Art Museum, Newport, RI

Office Assistant

Sept. 2007 to May 2008

. Worked in marketing, finance and development office

. Responsible for press binder and assembling membership information

. Represented museum at galas and exhibit openings

. Helped with setup of galleries and assisted Executive Director in

daily tasks

EDUCATION:

University of Massachusetts Amherst, Amherst, MA

Bachelor of Arts, Journalism, May 2011

COMPUTERS: Microsoft Word, Excel, Adobe Suit, Final Cut Pro, Wordpress,

Blogger, Twitter

LANGUAGES: Spanish proficiency in speaking, reading and writing

Contact this candidate