Customer Service Assistant

Gifty Bondzi

*** ******* ***** **

Stafford VA **556

Contact Phone: 540-***-****

Cell Phone: 571-***-****

Email Address: *******@***.***

QUALIFICATIONS SUMMARY

A dedicated Certified Dental Assistant with practical knowledge of

standardized procedures and methods used in dentistry who possesses

extensive and progressively responsible experience in:

. Customer Service . Task Planning . Problem Solving .

Team Building

Ten years of experience in a diverse range of areas including dental

restorative phases including prosthodontic, surgical, endodontic, and

periodontal treatment. An enthusiastic team player who possesses the

ability to assess a challenging situation, determines a positive

resolution, and adheres to deadlines.

PROFESSIONAL EXPERIENCE

Certified Dental Assistant

Mazin Alassami, DMD & Associates PC, Stafford, VA

March 2007 - Present

. Provide superior services to patients by receiving and preparing them

for dental treatment

. Set up materials and equipment for use by the dentist to perform

dental treatments.

. Assist the dentist at chair-side in the treatment of patients and

other dental works.

. Use the best skills in the techniques and procedures of dentistry to

perform the following: annotate patient charts, conduct tray set-ups,

take impression, and assist with implants and propy polishing.

. Sterilize instruments, make temporary crowns, order supplies, and

administer sealant and Cord packing among others ensuring adherence to

quality standards, deadlines, and proper procedures.

. Complete reversible intra-oral procedures under the supervision of the

dentist and perform dental radiography work.

. Communicate with the dentist and co-workers to identify the center

specific requirements.

. Ensure that the customers 'need are met and timely respond to their

requests and complaints.

. Analyze new patient requirements, establish rapport, responded to

requests, and followed-up on inquiries.

. Maintain records of appointments, examinations and treatments, and

prepare them for archiving.

. Perform a full-range of support and administrative assistance to

customers and the office.

Certified Dental Assistant

Family Dentistry, Fall Church, VA January 2004 -

February 2007

. Qualified, mastered, and provided assistance in following divisions:

Infection control/OSHA, Dental Materials, Anesthesiology, Terminology,

Radiology, and Pharmacology.

. Responsible for Handed Dentistry, Annotated Patient Charts, Tray Set-

ups, Impression taken, Patient Care, Implants, Propy Polishing,

Sterilized instruments, make temp crowns, Ordering supplies, x-ray

certified

. Inspected equipments and supplies to assess availability and

serviceability which prevented waste, loss, unauthorized use, and

misappropriation of assets.

. Provided assistance and recommended needed changes to Supervisors and

co-workers on safety matters that significantly improved hazardous

work practices and conditions.

Certified Dental Assistant

Dr. Gary V. Avakian, D.D.S, P.C.,Alexandia, VA

January 2001 - December 2003

. Four - Handed Dentistry, Annotated Patient Charts, Set-Up Trays,

. Received and prepared patients for dental treatments, sterilized

instruments, and certified X-Rays.

. Executed daily tasks and became knowledgeable of all guidelines,

updates, and changes.

. Ensuring deadlines are met

Certified Dental Assistant

Northern Virginia Dental Clinic, Fall Church, VA January

1999 - December 2000

. Four - Handed Dentistry, Set-Up Trays, Receive and prepare

patients for dental treatments, sterilized instruments and X -

Ray Certified

EDUCATION

. A.C.T College, Arlington, VA 1999

. Northern Virginia Community College. Alexandria VA 1997

. Certified Medication Administration.

. Med-Tech Health Training School Alexandria VA - 1995

. Osei Kyeretie Secondary School Ghana 1992

. G.C.E. O' Level - High School Diploma

PROFESSIONAL LICENSES/CERTIFICATES

. Registered Dental Assistant

. X-ray certified

. Certified Nursing Assisting.

ADDITIONAL INFORMATION

. Proficient in the use of Microsoft Word, Excel, Access, and PowerPoint

REFERENCES

. Available upon request

Contact this candidate