Manager Customer Service

HOLLY CHAPMAN

858-***-**** (Cell)

************@*****.***

CLEARANCE: Secret clearance (2/09 - 2010)

Secret w/escort privileges (1993 -2001)

Secret clearance (5/05 - 2/06)

EDUCATION: SOUTHWESTERN COLLEGE (1986 - 1988)

Certificate of Certification in Travel and Tourism

58 wpm

Software usage: Windows 95,98, Microsoft Office 98, SAP as receiver, Excel,

Lotus Notes, Microsoft Word, Word Perfect, Lotus 1-2-3, Reflections

(SIMIS), File Maker Pro, Outlook, STRS, SETS, Access, GFMS, SDGE Mainframe,

Groupwise, Prolog, Docs Open, RFMS, Xactimate, Access job tracking system,

Clear Benefits, Paychex, Deltek, E-Verify, HR Connect Quickbooks, Windows

2007, Meridian Switchboard, Alteris, T Search, Docushare, Callpilot

EXPERIENCE HISTORY

AEROTEK (TEMP AGENCY) - (2010 - 2011) GENERAL ATOMICS - Telecommunication

Admin Asst. To provide customer service for the clients who called into the

main switchboard of the company. To help employees trouble shoots their

telephone problems. Do service requests for the techs. Filing, Update gas

card receipts, type up trouble tickets, terminations, 911 log calls.

TECHFLOW INC (2009-2010) a Division of

SYNCROTECH SOFTWARE CORP (2008-2009)

HR Admin Asst To provide clerical and administrative support for the Human

Resources Department. Will provide direct support to the Human Resources

Director, assist with scheduling and coordinating interviews, resume

logging, and associated paperwork. Create new/termination employee

personnel files, and update existing files, to ensure legal requirements

are met. Assist with Company activities such as Picnics, BBQ's, etc. Answer

incoming phone calls in a professional and timely manner. Transfer calls,

page employees, take messages when appropriate. Greet visitors, contact

appropriate employees. Send outgoing faxes as required. Verify transmission

of outgoing faxes. Assist with preparation of conference and training rooms

for visitors. Other related duties, as assigned. Making travel

arrangements; Input all status changes into system. Attend HR meetings,

birthday monthly distribution, No thank you letters. Input employees into

the E-Verify system. Assist with orientations and any benefits during

orientation. Make employee badges. Distribute daily mail.

J&M KEYSTONE INC (2006-2008) Payroll assistant, HR assistant, A/P assistant

input all timecards, A/P invoices, all open enrollment paperwork, in charge

of all A/P Files, assisting in marketing, make all files with numbers and

labels, make all timecards, file all HR paperwork, deliveries when needed,

take notes in meetings, help with distribution of many different things,

follow up calls for Marketing Managers, organize events supplies.

INNOVASYSTEMS INTL (2005 - 2006) Receptionist, HR assistant, all FedEx,

ordering of supplies, business cards, expense reports, distribute mail,

faxing and copying, background security checks, facilities supplies needed

for break room, recruiting, making manuals. Was in charge of the entire

Key's for the company and the log and updating the profiles in the company

directory.

SAIC INC (1997 - 2002) Have supported over 200 employees at one time.

OpCenter Secretary. To Support OpCenter Manager and five Divisions within

the OpCenter including SAIC/SSC-SD employees. Handles all processing

expense reports; making travel arrangements; completing supply orders and

inventory maintenance; complete distribute charge number memo/spreadsheet;

organize employee personnel reviews and distribute; maintain personnel

records; update phone lists; gather and distribute mail; perform faxing and

copying of various written material. Update the SOW database, files, 85

notices, SPCR separation, and distribution for the Finance Department. In

addition, also perform CBT distribution, Facilities (SDAS) updating

(monthly), cellular phone processing (monthly), coordinating training

classes for five divisions, emailing information and enrolling in classes.

Upkeep resume book electronically. Duplicate documents, combining,

recording receipts, attachment of appropriate letters, and filing of all

deliverables. Perform document scanning for the OpCenter Document

Controller. Was a manager of the Purchasing Card to perform purchasing of

office equipment and supplies for the OpCenter. Also acted as a Supervisor

to Temporary Employees for the department. I assisted the OpCenter Systems

Administrator with maintaining the Asset Database and inventory of computer

supplies and equipment. I transferred from Maritime Services Division.

SAIC INC (Maritime Services Division) (1993 - 1997) I have participated in

projects under contract to the Space and Naval Warfare Systems Command, San

Diego (SSC. SD)

As Receptionist/Secretary provided clerical support for typing technical

and scientific reports, progress reports, engineering reports, letters, and

memos. Processed vendor payables, expense reports for travel and maintained

filing system for division as well as mail duties. I am a fast and accurate

technical typist on Word for Windows and the WordPerfect system. I

transferred from Cash Receipts.

SAIC INC (1992 - 1993) As Cash Receipts clerk my primary responsibilities

included inputting, retrieving and updating of the database. Also handled

all incoming checks received and did various research data for different

groups utilizing the phones, simis and Lotus 1-2-3. I transferred from

Records Research.

SAIC INC (1991- 1992) As a Records Research Specialist, my responsibilities

were handling the Accounts Payable documentation, filing, researching and

distribution of paperwork. I also distributed vendor's numbers, answered

phones and kept data entry logs.

REFERENCES:

1- LaVerne Cose SAIC-Program Manager 858-***-****

2- Leigh Justison Syncrotech -HR Manager 858-***-****

3- Randy Riley Innovasystems - Mgr 619-***-****

4-Nikki Wilburn J&M Keystone - HR Mgr 619-***-****

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