Customer Service Manager

KULAEA S. DUDLEY

***** ******* **** ****

Jacksonville, FL - 32258

Tel: 407-***-****

********@*****.***

OBJECTIVE:

Seeking a career opportunity where I can apply my finance and mortgage

knowledge

To be one of the key factors in achieving company's goals or aims

SKILLS & STRENGTHS:

. Microsoft Office XP 2007: Word, Excel, and Outlook

. Equator

. AS400

. iPortal

. LM Financial

. Lotus Note

. C++

. HTML

. PowerPoint

. Power Image Software

. Service Center Desktop

. Financial measurements (NPV, IRR, MIRR, appropriate discount rate/cost

of capital, PV, FV, Payback period, Discounted payback period,

Financial ratios).

. Type 50 words per minute

. Hardworking, self-disciplined, dependable, exemplary character, team

player

. Collaborated well with various cultures

. Experienced finance and mathematics tutor

. Accurately analyzes data and pays very good attention to details

. Excellent comprehension, listening, negotiating, verbal/written

communication skills, and strong analytical skills

. Knowledgeable in mortgage banking, FNMA, Conventional, and HAFA loan

servicing

EDUCATION

Walden University

Minneapolis, MN

Master of Business Administration majoring in Finance

December, 2009

Relevant Courses: Advanced Finance, Applications in Finance, Financial

Management, Accounting for Business Management, Capstone - Becoming a

World-Class Manager, Business Strategy for Competitive Advantage,

Innovation and Technology, Marketing, Leading People, Business

Operation in the US and Abroad

Brigham Young University-Hawaii

Laie, Hawaii

Bachelor of Science in Mathematics

April, 2007

Relevant Courses: Complex Variables, Mathematical Statistics,

Multivariable Calculus, Differential Equations,

Abstract Algebra I & II, Advanced Calculus

Scholarship: Recipient of the International Work Experience Students, 2003

RELEVANT WORK EXPERIENCE

Bank of America

Jacksonville, FL

Short Sales Specialist

September 2010 - present

. Negotiates over 500 portfolios of short sales with realtors and title

companies to maximize investor's wealth by amplifying net offer to

fair market value and mitigating maximum amount of loss.

. Adheres to internal guidelines and external investor/insurer

requirements.

. Multitasks and prioritizes workload at a fast-paced environment.

. Reviews borrowers' credit reports, financials, and bank's total

indebtedness to determine logical amount of cash contribution on a

short sale.

. Contacts realtors, junior lien holders, mortgage insurers, and

investors, via phone and e-mail with any questions or concerns.

. Evaluates pre-foreclosure BPOs and appraisals to assist in negotiating

to meet investor's minimum net reserve.

BrainMass, Inc. Newmarket,

ON, Canada

Online Teaching Assistant March

2009 to present

. Provides solutions to the Finance, Business, and Math problems in the

college to post-graduate (masters) levels daily

. Teaches students detailed calculations of complex financial and

mathematical concepts

ING

Jacksonville, FL

Sr Recordkeeper (Temporary Contractor) April 2010 to

September 2010

. Performed calculations and processed payroll set-up for the

participants' pension benefits

. Provided training to Benefit Analysts

. Explained plan provisions and record keeping systems functionality

. Communicated and resolved issues with client and manager

. Interacted with the client, plan participants, and service providers

. Analyzed, audited, and reconciled record keeping system transactions

and activity

. Monitored team and individual performance for quality and productivity

improvement

. Prioritized and managed workloads to achieve performance standards

and timeframe deadlines

. Updated information on the record keeping system

. Reviewed participant's pension benefit paperwork.

ING

Jacksonville, FL

Benefit Specialist (Temporary Contractor) August

2009 - November, 2009

. Reviewed, analyzed, and processed about 100 companies' retirees'

retirement plan paperwork daily

. Set up annuity and lump sum payments for the applicants

. Analyzed all components required to set up an annuity or lump sum

payment

Brigham Young University-Hawaii

Laie, Hawaii

Math Tutor August

2006 - April 2007

. Tutored all college levels from freshmen through senior in all college

math subjects

. Graded homework and quizzes of calculus and differential equation

classes and submitted them to the assigned professor

Polynesian Cultural Center

Laie, Hawaii

Cashier at Banyan Tree Snack Bar September

2003 - June 2006

. Trained new cashiers in their various duties and responsibilities

. Provided excellent customer service for hundreds of customers daily

. Handled cash register and account for all cash and credit card sales

daily

Contact this candidate