Customer Service Administrative Assistant

MICHELLE FLEMMER

*** ******* ***., ******** ** **801 925-***-****

OBJECTIVE

Dynamic, customer oriented team player seeking a challenging and

satisfying career with a company that provides the opportunity to learn new

skills and the ability to advance within the company based on proven

performance.

EXPERIENCE

December 2007-May 2011 Zantaz/Autonomy (Cornerstone Staffing)

Pleasanton, CA

Data restoration/ IT Phone support

. Float between data restoration and Phone support center as needed for

varying shifts

. Opening tickets, tracking time spent, send out pipeline reports,

problem resolution, data restoration

. Customer service, creation of technical support tickets, database

upkeep, customer updates on ticket status, creation of new customer

accounts and processing requests

July 2007-November 2007 Westaff

Livermore, CA

Customer Service

. Customer service

. Repair Parts orders, Filing

May 2006-April 2007 Corovan Moving & Storage

Pleasanton, CA

Office/ Industrial & Household Coordinator/Payroll

. Customer Service/ Move coordinating, Filing

. Payroll/ billing hour entry

. Work order entry/printing, supporting sales staff

March 2006- May 2006 Safeway

Pleasanton, CA

Booth/ Bookkeeper

. Customer service/ Phones, returns

. Till balancing, over/short reporting

. Day end reports for accounting

2001-2006- Various positions with multiple companies including but not

limited to: Receptionist, file clerk, shift supervisor., customer service

EDUCATION

2003-present Las Positas College Livermore, CA

Working towards AA in Administrative Assistant and a Certificate of

Achievement in Accounting with a 3.6 GPA.

1997-2001 Granada High School Livermore,

CA

Received diploma- GATE Student

SKILLS

50+ WPM, Netbackup, ZIRA, Microsoft Word, Excel, Power Point, Access,

Internet Explorer, Outlook, E-mail, Visual Basics. Filing, QuickBooks,

Customer Service, multi-line phone systems. Archiving of files, document

creation and editing, payroll and billing, employee file creation and

maintenance, cashier, archiving, inventory, ordering supplies, and ability

to work with sensitive information responsibly. Credits, returns and

warranties, check printing and check control. Work order entry, technical

support, customer updates. Team leadership and prioritizing multiple

duties, receptionist.

AWARDS

Letters of recommendation from former employer, Associate of the month

award, and references are available upon request

Contact this candidate