Customer Service Project

Dalin Huang

** ***** ******* ***, ***** York, ON M2J 5G6

647-***-**** • *******@***.***

EDUCATION

University of Ottawa (UO), Ottawa, Sept 2009 – Apr 2014

BSc: Specialization in Computer Science; Minor in Economics

DGPA: 7.6

Related Coursework: Computer Architecture, Introduction to software, Databases I & II, Real-time

Systems Design, Information Retrieval and The Internet, Data Communications and Networking,

Computer Networks Protocols, Distributed Computing, Cryptography, Digital Systems I & II,

Microeconomic Theory I & II, Macroeconomic Theory I & II, Money and Banking, Cost-Benefit

Analysis to Public Projects, International Trade

SKILLS & EXPERTISE

• Programming: Java, Prolog, SQL, VHDL, HTML, PHP, Pascal, Scheme

• Software: AutoCAD, PostgreSQL, Quartus II, Eclipse, Matlab, Arduino

• Language: Fluent in English and Chinese

PROJECT EXPERIENCE

Jan 2014 – Apr 2014 Android App (Digital Wallet) Team of Three

• Graduation project

• The Challenge is to manage two different digital money (Bitcoin / Litecoin) in one App

• Used Java with many Open Source code (Required)

• Used Android Studio to design UI, result of the UI is beautiful and looks like the PayPal App

• Main function of this App is for transferring digital money. Features also include Quick Response

Code for quick scan transfer address or share your address to others

Feb 2014 – Apr 2014 Sentiment Classification of Twitter Message Independently

• Project of Search Engine course

• Used Java, without use of open source software

• Through this Java program to do sentiment analysis (by speech analysis, Machine Learning, 10-

fold cross-validation etc…) to classify 8000 twitter message to four class (positive, negative, neutral,

objective)

• The results will be tested with three classifier (SVM, NB, DT), through continuous efforts,

accuracy raised from 53% to 86% (school record is 88%)

Oct 2013 – Dec 2013 Cost-Benefit Analysis to Public Projects Team of Five

• Project on CBA for the course Cost-Benefit Analysis

• A team of 5 people from 4 countries, only 1 native English speaker, involving many

communication and speech skills. And team work skills have also been improved

• Spend 40 hours on <<Cost-benefit analysis of soil and water conservation measure>> and 50

minutes of team presentation in class

Feb 2013 – Apr 2013 Communication Software Independently

• By Java Socket to build a one host multiple client communication program

• The program used public IP address, features also include encryption/decryption

• Other features like command logs, IP address block list and etc.

• The program was proven to be efficient and stable, received full mark on this project.

Oct 2012 – Dec 2012 ‘Walmart’ Online Store Independently

• Project of Database course, solely designed and built a database

• Solely designed and built of an website for this online store database

• Knowledge become skills during problem solving in this project

WORKING EXPERIENCE

June 2014 – Nov 2014 Operations Specialist XINYOU Technology

• Full-Time job at ZHUHAI XINYOU TECHNOLOGY CO., LTD

• Finished a project of iOS/Android game app from the start, directly report to the project manager

• Responsible for communicate between R&D team, operations team, QA and marketing team

• Also responsible for communication with 7 iOS online game operator, and 20+ android online

game operator

• Have learned many application development process, improved communication skills. Also

learned application QA and promotion process.

• With understanding of the technical issues from development allowed me to communicate with

more efficiency and accuracy between technical person and non-technical person in this project

team

• Writing and planning skills have been improved

Jan 2011 – Apr 2011 Technical support/Customer Service IGO cyber house

• Answer customer’s question, solve their problem.

• Sell and fix hardware and software

• Customer check-in/check-out (Internet Café )

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