Customer Service Technician

Chadwick G. Sawyer

*** *. ***** **. ********, PA 17821 www.sawyerpages.com

Home: 570-***-**** Cell: 570-***-**** ****@***********.***

Education

McCann School of Business & Technology Sunbury, PA 3/2009– 7/2011

Associate in Specialized Business: Network Administration

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CUM GPA 3.91 Dean’s List (4 times)

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Perfect Attendance (5 times) Student of the Month

• Honors List (4 times)

Relevant Courses

• PC Operating Systems & Hardware • MS Office(Power Point, Word, Access)

• Network + • Installing, Configuring & Administering

• E-Commerce Windows XP Professional

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• Web Development Installing, Configuring & Administering

a Microsoft Windows 2003 Server

• Project Planning

• Managing a Microsoft Windows 2003

• Customer Service

Network Environment.

• Business Communications

Technical Certifications

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CompTIA A+ Certified CompTIA Network+ Certified

Professional Experience

Geise Associates Sunbury, PA 4/2011 – 6/2011

IT Consultant

• Worked with client to switch email, calendar, and CRM over to Google apps

• Provided training and support for Google apps

• Assessed switches and routers

• Configured Ad hoc hotspot on netbook

• Installed new wired LAN

Freelance Services to Individuals Danville, PA 2003 – Present

Computer Technician

• Reinstalled Microsoft OS’s(3/year), custom built computer systems(2)

• Removed viruses, spyware and other malware variations(5/year)

• Diagnosed and repaired hardware and software problems(1/year)

• Repaired network/Internet connectivity problems(2/year)

• Setup file sharing between computers in workgroups(1)

Technical Qualifications and skills

• Windows XP, Windows Vista, Windows 7

• Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)

• Microsoft Expression Web, XHTML, CSS, PHP

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