Customer Service Manager
Resume:
Heidi Whitcher
**** *. ********* **. ***. ***
Lake Elsinore, Ca 92530
Job Objective
•To find a management position that will take me farther in my career goals.
•To have a job with more responsibilities and exciting goals.
Education
•Mt. San Jacinto Community College Menifee, Ca (2004 present) General Education
•Elsinore High School Wildomar, Ca (1999 2003) Graduated general education
Professional Experience
•Wal Mart Lake Elsinore, Ca (March 2005 February 2011)
customer service manager (June 2007 February 2011) Job includes:
scheduling/organizing cashiers. Giving cashier, service desk, greeter, and cart associate
job direction. I gave out change orders, loans, as well as assisted cashiers with
customers, questions and concerns. Assisting the customers directly with product
information and locating merchandise at other stores if not found in our store. I would
close registers and reset cash till for next day. I am actively involved in promoting the
store's credit card and its promotions. I try to encourage the cashiers throughout the store
to do the same. I follow up with the cashiers daily about concerns and keeping them on
task. I also cover in the accounting office during their vacation time. I organize paperwork
for management follow up, account for registers through money, check and coupon
processing, fill our preset money bags for the next day, make deposits, etc.
connection center sales associate (selling of prepaid and contract cell phones)
Checking in and stocking new merchandise. I would help assist customers with setting up
prepaid and new contract cell phones. I assisted customers in finding the right accessories
for their product. Working with phone reps in order to best serve store and customer
needs. Making intercom announcements for promotions the cell phone carriers were
promoting.
Foods Department manager: stocking daily shipments, price changes, new modular
displays, working with vendors to promote products.
electronics sales associate: assisting customers with electronic questions and
purchases, stocking new release movies, helping with modular displays, verifying returned
electronic merchandise, and checking out customers.
accounting office associate (1 year in accounting office and continual coverage of
accounting associates’ vacations or personal days)
customer service associate: assisting customers with return, exchange, or recalled
merchandise, selling customers money orders, money grams, helping customers feel
satisfied with the service they received at the store, assisting customers with questions
regarding their walmart credit cards or any issues encountered while shopping in the store.
cashier: ringing up customer purchases, assisting customers with heavy items, zone and
cleaning front end area, occasionally assisting in areas of the store with gobacks.
•Susie's Deals (April 2004 March 2005)
3rd Key (customer service manager) June 2004 March 2005
Responsibilities included: opening and closing the store, making deposits and taking them
to the bank, checking in new merchandise deliveries, setting up outfits for display,
assisting with returns, inventory assistance, daily cleaning and organizing, price changes,
customer assistance.
Personal References
•Robert Sanchez
Number of Years Known: 2
•Christopher Facundo
Number of Years Known: 7
Work References
•Spencer Osbourne
Number of Years Known: 2
•Danielle Wilkerson
Number of Years Known: 1
•Cathy Marralle
work number: 775-***-****
Number of Years Known: 2
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