Customer Service Quality Control

Sheila Lundin

Objectiv A position where my vast experience in both office and production

e settings will increase efficiency throughout the work place and bring

a level of expertise and innovative ideas to projects new and old.

Work 2001-2010 Concept Design Group Lake Geneva, WI

History Web Administrator

Create/maintain web sites (static and dynamic) for retail stores

mainly through use of FrontPage and Dreamweaver. Database entry using

Excel spreadsheets. Creating/editing graphics, discount coupon ads

for client web sites. Familiar with the following software: Adobe

Photoshop, Dreamweaver, FTP, Joomla, MS Office, Plesk, PhP, MySQL and

more.

PC hardware/software installation, trouble shooting when needed. VoIP

experienced user. Customer Service support, answering questions, take

orders, resolve billing questions, direct calls. Maintain calendar

schedule for work orders.

1996-1999 Fuel Systems Textron/Woodward FST Harvard, IL

Inventory Control Clerk /Secretary

Created custom reports on demand from multiple departmental files.

Interacted with personnel in all departments to resolve problems

and/or increase efficiency with data input and retrieval.

Plan/Co-ordinate off-site meetings and events.

Prepared daily, weekly, monthly and yearly spreadsheet schedules and

reports for various departments using MS Office.

Track inventory. Prepare shipping documents.

Backup office personnel in other departments including Human

Resources, Purchasing, Engineering and Quality.

1987-1996 Fuel Systems Textron/Woodward FST Harvard, IL

Quality Control/Material Review Board

Read engineering in-process blueprints and special process documents.

Responsible for inspection of raw material and production parts

including product revisions at all stages: Receiving, 1st piece,

In-process, Layout, and Final.

Daily inspection equipment used: Optical comparators, dial/indicating

micrometers, test indicators, gage blocks, dial bore gages, cast

molds, some CMM, and more.

Prepare/maintain Quality documents and track non-conforming

material/submit for customer. approval.

1979-1986 Warner Electric Brake and Clutch Marengo, IL

Quality Inspector

Read engineering in-process blueprints and special process documents.

Responsible for inspection of raw material and production parts

including Incoming, 1st piece and in-process.

Daily inspection equipment used: Optical comparators, dial/indicating

micrometers, test indicators, gage blocks, dial indicators and other

test equipment.

Work in clean room environment.

Educatio Belvidere High School

n Belvidere, IL

Gateway Technical College AAS Microcomputer Specialist

Elkhorn, WI

UW-Whitewater Currently enrolled MCS BBA program

Whitewater, WI

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