Customer Service Manager

Jayvier D. Lewis

**** *** **** ** (***)

***-****

Houston, TX 77021

********@*****.***

To bring to your organization enthusiasm, dedication,

responsibility, and good work ethic, combined with a desire to

utilize my skills obtained through my experience as Business Finance

major.

Education

B.S. Finance/Business Management 2014

Current MBA Student at Texas Southern University

Key Proficiencies

. 3 years Customer Service Experience

. 3 years front Office Experience

. Budgeting & Financial Management Skills

. Time Management skills

. Critical Thinking skills

. Conflict Management skills

. Ability to work with diverse population

. Cultural sensitivity

. US GAAP Certified

Career Progression:

Front Office Manager

Waypoint Homes, Inc.

2/2012-Current

. Overview: Waypoint Homes provide quality rental housing throughout

nine states. The front office managers are responsibility for overall

office functions within the assigned region.

Responsible for the overall front office functions including greeting

customers and residents, rental payment collection, completing work orders,

maintaining resident files, answering phones and directing calls to

appropriate staff, sorting mail, ordering office supplies, and assisting

Leasing Staff and Area Coordinators as needed.

Intern

State of California, California Housing Finance Agency

9/2008-12/2008

. Overview: Intern experience in working in the Contract Administration

Department of CalHFA.

Responsible for the file management of multi- family audit reviews. This

included filing of all correspondence, alerting appropriate staff of

missing documents, answering calls and directing callers to appropriate

department, mailing sorting and assisting compliance auditors as needed.

Intern

State of California, CalTRANS

1/2009 -5/2009

. Overview: Intern experience in working in the Building and Property

Management Department of CalTRANS

Responsible for the greeting and directing of state agency staff members.

This included assisting with building work orders, answering phones, using

various office equipment to send correspondence to internal departments,

maintaining department data regarding equipment information and assisting

building property management staff as needed .

References Available Upon Request

Yvette Smith - 916 - 640 - 3352

Supervisor

Le'Roy Penn - 916 - 549 - 7569

Manager

Anita Wilson - 916 - 539 - 3981

Manager

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